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Jobs or company...

Technical Service Manager (Performance Materials & Additives)

Salary undisclosed

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THIS POSITION WILL BE BASED IN MUTIARA DAMANSARA, PETALING JAYA, SELANGOR

The Technical Service Manager (Performance Materials & Additives) serves as a key technical resource, offering expertise on a portfolio of polymer additives and specialty materials. This role bridges the gap between R&D, production, and customer needs, ensuring solutions that enhance the performance of polymers and related materials. Responsibilities include supporting clients across industries such as plastics, coatings, automotive, and metallurgy, providing guidance from development to commercialization. In addition to technical support, the position also involves collaborating with the sales and marketing teams to promote the company’s products, including creating technical presentations, participating in industry events, and supporting product launches. The focus is on ensuring the successful application of additives in customer-specific formulations, fostering customer satisfaction, and driving product innovation.

ROLE AND RESPONSIBILITIES

Customer Technical Support:

  • Provide technical advice to customers on material selection, processing conditions, and formulation optimization.
  • Troubleshoot product performance issues in customer applications.
  • Conduct on-site visits to assist in trials, support product launches, and solve technical challenges.

Application Support and Expansion:

  • Collaborate with R&D teams to develop customized material solutions for customer needs.
  • Work with product development teams to test and introduce new materials to the market.
  • Stay up to date on industry trends, regulatory changes, and new technologies affecting performance materials and polymer additives.

Product Expertise:

  • Serve as a subject matter expert in the application of oleochemical additives in industries such as polymers, CASE, metallurgy, and other relevant sectors.
  • Provide technical insights on the use of these materials in sectors like plastics, automotive, consumer electronics, powder metallurgy, coatings, adhesives, and elastomers.

Cross-functional Collaboration:

  • Support the sales team with technical presentations, product demonstrations, and training materials.
  • Participate in technical seminars, webinars, and industry conferences to promote the company’s products.
  • Collaborate with quality control and production teams to ensure product specifications align with customer needs.

Product Expertise & Promotion:

  • Work with sales and marketing teams to promote the technical benefits of polymer additives and performance materials.
  • Prepare and deliver technical presentations and demonstrations to highlight product performance and capabilities.
  • Participate in trade shows, conferences, and customer events to promote the company’s product offerings.

Documentation & Reporting:

  • Maintain detailed documentation of customer interactions, technical service reports, and product performance data.
  • Provide regular feedback to the R&D and production teams to continuously improve product offerings.

JOB SUCCESS REQUIREMENTS

  • PhD in Chemical Engineering, Materials Science, Polymer Science, or a related field is preferred, or a Master’s degree with extensive industry experience.
  • 5+ years of experience in technical service, product development, or application engineering within the plastics, coatings, adhesives, elastomers, or materials industry.
  • Strong knowledge of thermoplastics and related performance materials.
  • Proven ability to provide technical support and troubleshooting for customers.
  • Excellent communication and presentation skills, with the ability to explain complex technical information clearly to both technical and non-technical audiences.
  • Strong problem-solving skills and attention to detail.
  • Ability to travel domestically and internationally as needed to support customer needs.

Additional Notes / Desirable Skills

Focus Areas:

Customer Solutions:

  • Focus on providing application-driven solutions that help customers optimize the performance of polymer additives and specialty materials in their manufacturing processes.

New Product Innovation:

  • Drive innovation in oleochemical additive development for industries such as plastics (ABS), CASE, and metallurgy, while staying open to exploring emerging markets and applications.

Technical Expertise:

  • Maintain and build on technical expertise in the oleochemicals and additives supplied by the company, ensuring that products are aligned with industry trends and meet customer demands across various sectors.
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