Customer Service-L1(English Speaker)
Salary undisclosed
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Company Description
Nityo Infotech (Nityo) is a Global Technology Solutions and Services organisation with a presence in 41 countries across various industries. Nityo offers a spectrum of services structured around their unique "RIG" framework - Run, Innovate, and Grow. Trusted by over 3000+ Enterprises, Nityo provides solutions including Digital Lending platforms, AI/ML Based Chat Bots, Cloud Migration, and more.
This is a full-time on-site role for a Customer Service-L1(English Speaker) at Nityo Infotech in Greater Kuala Lumpur. The role involves tasks such as providing customer support, ensuring customer satisfaction, maintaining phone etiquette, and enhancing the overall customer experience.
- Customer Support and Customer Service skills
- Customer Satisfaction and Customer Experience skills
- Phone Etiquette
- Excellent verbal and written communication skills
- Ability to handle challenging situations with empathy
- Experience in a similar role is a plus
- Proficiency in additional languages is beneficial
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