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Customer Service-L1(English Speaker)

Salary undisclosed

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Company Description

Nityo Infotech (Nityo) is a Global Technology Solutions and Services organisation with a presence in 41 countries across various industries. Nityo offers a spectrum of services structured around their unique "RIG" framework - Run, Innovate, and Grow. Trusted by over 3000+ Enterprises, Nityo provides solutions including Digital Lending platforms, AI/ML Based Chat Bots, Cloud Migration, and more.

Role Description

This is a full-time on-site role for a Customer Service-L1(English Speaker) at Nityo Infotech in Greater Kuala Lumpur. The role involves tasks such as providing customer support, ensuring customer satisfaction, maintaining phone etiquette, and enhancing the overall customer experience.

Qualifications
  • Customer Support and Customer Service skills
  • Customer Satisfaction and Customer Experience skills
  • Phone Etiquette
  • Excellent verbal and written communication skills
  • Ability to handle challenging situations with empathy
  • Experience in a similar role is a plus
  • Proficiency in additional languages is beneficial
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