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Chat Support (Non Voice)

  • Full Time, onsite
  • DSS SOFTWARE SOLUTIONS SDN. BHD.
  • Wilayah Persekutuan Kuala Lumpur, Malaysia
Salary undisclosed

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Job Title: Client Service Associate - Chat Support Non Voice

Language - Mandarin + English

Location: KL sentral, Malaysia

Employment Type: Full-time

Please send your CV to [email protected]

About Job -

The Client Service Associate is to help support client’s advertisers worldwide through chat, email.

-The date of joining will be 04 November 2024

-Basic salary will be 4000-4500

-KPI 300

-Night shift 300

-willing to do rotating 24/7 shifting is a MUST

Responsibilities

• Understand customer enquiries and respond via applicable channels: email, chat, and callbacks.

• Understand customer enquiries and ensure they are answered or routed through the appropriate support channel.

• Manage customer escalations and ensure that these are answered, tracked, and escalated as required.

• Perform all procedures accurately, including following client’s documented call flows, work processes, data entry requirements, and complaint management processes.

• Ensure all SLAs are met accordingly.

• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied.

• Provide a high level of professionalism and competent customer service.

• Able to communicate effectively with customers in a friendly and polite manner following the client’s processes.

Qualifications

-MUST have degree or diploma with at least 1 year experiences