Chat Support (Non Voice)
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Job Title: Client Service Associate - Chat Support Non Voice
Language - Mandarin + English
Location: KL sentral, Malaysia
Employment Type: Full-time
Please send your CV to [email protected]
About Job -
The Client Service Associate is to help support client’s advertisers worldwide through chat, email.
-The date of joining will be 04 November 2024
-Basic salary will be 4000-4500
-KPI 300
-Night shift 300
-willing to do rotating 24/7 shifting is a MUST
Responsibilities
• Understand customer enquiries and respond via applicable channels: email, chat, and callbacks.
• Understand customer enquiries and ensure they are answered or routed through the appropriate support channel.
• Manage customer escalations and ensure that these are answered, tracked, and escalated as required.
• Perform all procedures accurately, including following client’s documented call flows, work processes, data entry requirements, and complaint management processes.
• Ensure all SLAs are met accordingly.
• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied.
• Provide a high level of professionalism and competent customer service.
• Able to communicate effectively with customers in a friendly and polite manner following the client’s processes.
Qualifications
-MUST have degree or diploma with at least 1 year experiences