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JOB CLASSIFICATION -Responsible for ensuring the seamless operation of RPCM IT systems, including applications, servers, networks, and telecommunications. -Responsibilities system performance monitoring, troubleshooting, system upgrades, and collaborating with external vendors. -Managing IT incidents and requests, maintaining system security, data integrity, backup processes, and overseeing firewall environments. -Support the IT Helpdesk, maintain IT asset records, manage software/hardware licenses, and document all system changes and projects. -Assist the IT Manager with software solutions, IT planning, vendor management, and project leadership. -Monitor and optimize system and network performance. -Ensure system and data security, monitor backups, and manage IT vendors. -Collaborate with external vendors and provide technical guidance to colleagues. -Participate, contribute and support Company’s HSSE initiative as necessary to ensure a safe workplace. QUALIFICATION -Degree/Diploma in in Computer Science/IT or any related field -5 years’ experience in IT support, systems and networks. -Knowledge in Microsoft server infrastructure and Cisco Networking
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