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Customer Service - Email (Nearby Lrt Imbi)

RM 2,150 - RM 2,350 / month

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Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.


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Requirements

  • Able to start on 11 November 2024
  • Min. STPM/Diploma holders (fresh graduates) are also encouraged to apply
  • Good command in English and Bahasa Malaysia (read, written, and spoken)
  • Computer literate with basic knowledge of MS Office applications,
  • Pass pre-phone interview & written assessments

Responsibility

Responsibility

  • Able to handle incoming customer enquiries over the digital channels (e.g. Emails, Facebook, Twitter, etc.) or handle walk-in customers by providing accurate, efficient, and quality service.
  • Willingness to take responsibility and be accountable to handle customer issues in a professional and courteous manner;
  • Possess reasonably strong analytical skills to identify cause of problems and recommend solutions; ability to manage complaint and irate customers.
  • Ability to work under pressure and with minimum supervision;
  • Ability to multi-task and with good attention to detail;

Working Days

  • 5 working days, 2 rest days (can be on weekend or weekdays)

Working Shift

- Morning

  • 8:00am-5:00pm
  • 9:00am-6:00pm

- Evening

  • 1:00pm-10:00pm
  • 3:00pm-12:00am

Remuneration Package

  • Basic salary: RM2,150.00 (Fixed)
  • KPI allowance: Maximum RM1000.00 (performance based)
  • Shift allowance (depends on working shift)
  • OT allowance (If applicable)

Location: Level 10, Berjaya Times Square, Jalan Imbi Kuala Lumpur

Benefits

  • Annual Increment (Based on performance)
  • Annual Bonus (Based on performance)

Additional Benefits

  • Training Provided
  • Allowance Provided
  • 5 Working Days
  • Staff Activities

Job Type: Fresh graduate

Pay: RM2,150.00 - RM2,350.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Rotational shift

Supplemental Pay:

  • Commission pay
  • Overtime pay
  • Performance bonus

Application Question(s):

  • What is your expected salary?
  • If you hired, can start on 11 November?

Education:

  • STM/STPM (Preferred)

Experience:

  • Customer Care Specialist: 1 year (Preferred)

Language:

  • Mandarin (Preferred)
  • Bahasa (Preferred)