CHIEF CASHIER

# MALAYSIAN ONLY

# WHATAPS : MISS SHA : 011-20553190

#We are seeking candidates proficient in Mandarin to effectively communicate

Supervision and Team Management:

· Supervise a team of cashiers, ensuring they adhere to standard operating procedures (SOPs) for cash handling and customer service.

· Conduct regular training for cashier staff on best practices, customer service, and POS system usage.

· Schedule and assign cashier duties to ensure optimal staffing coverage during peak and non-peak periods.

Cash Handling & Reconciliation:

· Oversee daily cash flow and ensure that cash registers are properly balanced at the end of each shift.

· Perform daily reconciliations of cash receipts with sales records and prepare cash deposits for bank submission.

· Monitor and manage float funds, ensuring adequate cash is available for operations while minimizing excess cash in hand.

Void Transaction Management:

· Oversee the process of voiding transactions, ensuring compliance with company policies.

· Ensure that all voided transactions are recorded accurately and justifications are documented with proper approvals.

· Review and approve void reasons submitted by cashier staff.

Reporting:

· Prepare and submit daily, weekly, and monthly financial reports, including sales performance, discrepancies, and cash variances, to the Finance and Operations Managers.

· Compile monthly arcade sales reports, ranking sales from highest to lowest, and provide analysis on trends and opportunities for improvement.

· Monitor and report any cash discrepancies or suspicious activities to the Finance or Operations Manager.

POS System Management:

· Ensure proper use of the Point of Sale (POS) system by all cashiering staff.

· Assist in troubleshooting technical issues with the POS system and liaise with the IT department for repairs or updates.

· Ensure all cashiering staff log in and out of the POS system at the start and end of each shift.

Customer Service:

· Address customer complaints or concerns related to payments, refunds, and transactions in a timely and professional manner.

· Ensure all cashiers deliver excellent customer service, aligning with customer service standards.

Compliance and Auditing:

· Ensure all cash handling processes comply with internal controls and company policies.

· Support internal and external audits by providing relevant documentation and clarifications as needed.

· Conduct surprise audits on cashiers to verify compliance with company policies.

Other Duties:

· Participate in cross-departmental projects or initiatives, as required by management.

· Assist in any other tasks assigned by the Finance Manager or Operations Manager to support business objectives.

Skills & Qualifications:

Education:

· Diploma or Degree in Accounting, Finance, Business Administration, or related field.

Experience:

· Minimum of 3-5 years of experience in cashiering or financial management, with at least 2 years in a supervisory role.

Skills:

· Strong leadership and team management skills.

· High level of accuracy and attention to detail.

· Proficiency in using POS systems and Microsoft Office (Excel, Word).

· Excellent communication and interpersonal skills.

· Ability to work independently under pressure and handle sensitive financial information confidentially.

· Willing to work on shift, public holidays and weekends.

Job Types: Full-time, Permanent

Pay: RM4,200.00 - RM5,000.00 per month

Schedule:

• Afternoon shift
• Day shift
• Early shift
• Evening shift
• Holidays
• Monday to Friday
• Rotational shift
• Weekend jobs

Supplemental Pay:

• Overtime pay

Application Question(s):

• What's your expected monthly basic salary?

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• Money Handling: 3 years (Required)

Language:

• Mandarin (Required)