Epicareer Might not Working Properly
Learn More

Customer Service Agents (Digital and Mass)

RM 2,300 - RM 2,500 / Per Mon

Apply on

Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.


Original
Simplified

Responsibilities

  • To efficiently handle inbound and outbound customer call inquiries
  • To provide fast and timely solutions to all customer related problems
  • To ensure customer satisfaction by providing excellent Customer Services
  • To be constantly guided by company's service standards
  • Effectively manage large numbers of incoming calls
  • Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolutions
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies

Requirement

  • Minimum Certificate / Vocational / Diploma
  • Able speak English and Bahasa Malaysia
  • Previous working experience in customer service, or customer service related fields (i.e. Telemarketing, Billing, Customer Liaison etc) is an added advantage but not essential
  • Possess good telephone etiquette with a smiley voice.
  • Knowledge in handling basic computer (Microsoft Excel / Word etc)
  • Good communication and interpersonal skills
  • Ability to multi-task, priorities and manage time effectively
  • Working on rotational shift

Benefits

  • Annual Leave and Sick Leave
  • Quarterly Commission
  • EPF/SOCSO
  • Medical & Insurance Coverage
  • Yearly Increments to upgrade your basic salary yearly & improve your lifestyle
  • Career Progression opportunities

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM2,300.00 - RM2,500.00 per month

Education:

  • STM/STPM (Preferred)

Experience:

  • Customer Care Specialist: 1 year (Preferred)

Language:

  • Mandarin (Preferred)
  • Bahasa (Preferred)