Customer Service Agents (Digital and Mass)
RM 2,300 - RM 2,500 / Per Mon
Apply on
Availability Status
This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.
Original
Simplified
Responsibilities
- To efficiently handle inbound and outbound customer call inquiries
- To provide fast and timely solutions to all customer related problems
- To ensure customer satisfaction by providing excellent Customer Services
- To be constantly guided by company's service standards
- Effectively manage large numbers of incoming calls
- Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolutions
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
Requirement
- Minimum Certificate / Vocational / Diploma
- Able speak English and Bahasa Malaysia
- Previous working experience in customer service, or customer service related fields (i.e. Telemarketing, Billing, Customer Liaison etc) is an added advantage but not essential
- Possess good telephone etiquette with a smiley voice.
- Knowledge in handling basic computer (Microsoft Excel / Word etc)
- Good communication and interpersonal skills
- Ability to multi-task, priorities and manage time effectively
- Working on rotational shift
Benefits
- Annual Leave and Sick Leave
- Quarterly Commission
- EPF/SOCSO
- Medical & Insurance Coverage
- Yearly Increments to upgrade your basic salary yearly & improve your lifestyle
- Career Progression opportunities
Job Types: Full-time, Permanent, Fresh graduate
Pay: RM2,300.00 - RM2,500.00 per month
Education:
- STM/STPM (Preferred)
Experience:
- Customer Care Specialist: 1 year (Preferred)
Language:
- Mandarin (Preferred)
- Bahasa (Preferred)
Similar Jobs