Junior IT Support Engineer

 Day to day as an executive and tier 1 support

 Providing desk side support including white glove service to executive team and on-site leve

l 1 support to users

 Imaging and re-imaging laptops and desktops setting it up with requiredconfigura

tions for new andexisting

users.

 Deployment of computer hardware, systems software and applications.

 Diagnosing, troubleshooting and solving hardware (PCs, Printers), software andnetwork i

ssues

 Active Directory for user account management

 ServiceNow ticketing system

 SCCM for Imaging and re-imaging laptops and desktops as well as deployment ofsoftware’

s• Windows

10• Microso

ft Office365• Microso

ft Teams• Skype F

or Business• One dri

ve• Data mi

grations and backups• Laptop

and Desktop deployments• Well-de

veloped time management skills• Ability

to work independently as single handed onsite

 Providing desk side technical support for users including walk-ins and calls & supporttickets g

enerated.

 Imaging and re-imaging laptops and desktops setting it up with requiresconfigura

tions for new and existing users.

 Troubleshooting hardware/software and network issues.

 Decision making for when a hardware and accessories needs further troubleshootingor to be

replaced for break fix

 Work with project offices to ensure project continuity and be able to deliver on timeRequire</

strong>ment

 Bachelor’s degree in computer science or information technology.

 Proven work experience as a desktop support engineer or support technician.

 Advanced knowledge of computer hardware systems, chipsets, memory modules, andperipher<

/strong>als.

 Knowledge of popular operating systems, software applications, and remoteconnectio

n systems.

 Ability to solve complex hardware and software issues.

 Ability to travel and work after hours when necessary.

 Excellent interpersonal skills.

 Good written and verbal communication skills