Implementation Associate – Asia (M/F)

How to apply: Only applications via the form available here: will be accepted

https://forms.gle/Ex8cVaudiLqUAAnS8

Easy4Pro transforms logistics with an innovative SaaS platform that blends regular freight, contracted on-demand, and spot buying to optimize procurement. We empower businesses to enhance efficiency, agility, and sustainability using real-time data, AI, and automation. Our platform enables smarter decision-making, reduces costs, increases flexibility, and promotes eco-friendly operations, helping companies thrive in a dynamic, fast-changing market while maintaining control and resilience.

Fast-growing, cost-conscious and lean organization.

In this role, you will report to the Implementation Manager.

You will be the first employee in our Asian office (co-working one), this translates to a lot of opportunities, a lot of potential, and also a lot of engagement. Please only apply for this opening if you are ready to go this extra mile, to open the path for the following hirings to arrive and become a team together with you.

Implementation:

• Work closely with our customers in APAC to support the rolling out of Easy4Pro in their organization
• Be the main contact for APAC customers
• Analyze the Asian market and its opportunities
• Provide training and support to users at the start phase
• Pro-actively coordinate and plan tasks and be aware of all aspects of your customer’s projects with a high level of organization

Retention & Upselling:

• Customize our tool in close alignment with the customers’ requirements and evaluate their needs to offer tailor-made solutions
• Identify downtrading customers and take all necessary actions to ensure that their activity goes back to normal
• Understand and identify possible improvement ideas to our product according to the Asian market's needs
• Identify troubleshooting issues and coordinate with the helpdesk team to always keep improving our customers’ journey
• Monitor & update the CRM

Other:

• Assist Easy4Pro to achieve the needed fit to market product for Asia
• Produce all necessary tools, communication & materials to support the users' onboarding, training, retention & upselling
• Support the Implementation Manager in daily project management
• Support the Customer Success Agents in case of accrual workload

Your profile:

• Experience in logistics and supply chain
• Must speak English and Mandarin fluently. Other languages are an advantage.
• Based in Malaysia, Kuala Lumpur
• University Degree, B.S. or Master, business or entrepreneurship
• A self-starter who can demonstrate a high level of organization & independence
• Strong client communication abilities and capacity to communicate regularly on the project follow up with diverse stakeholders
• Strong analytical and problem-solving skills, customer-oriented
• Experience in B2B selling digital/web applications tools
• Experience in project management
• Willing to travel within Asia
• You are also dynamic, highly motivated, rigorous, team player, hands-on, customer-oriented, flexible, helicopter view, cost-conscious, and persuasive.

What we offer:

• A key role in a successful and financially stable start-up. You can be part of this process from an early stage and be an integral part of an exciting project.
• An innovative product that is unique in the market and some showcases that prove its value at well-known blue chip companies like Adient or Faurecia.
• A young and international team and a nice working environment.

Office

WeWork in Malaysia - No. 3, Jalan Bangsar, KL Eco City Kuala Lumpur, Federal Territory of Kuala Lumpur 59200

Job Type: Full-time

Application Question(s):

• Do you poses Implementation skills (organization, project management, upselling)

Education:

• Post-Graduate (Preferred)

Experience:

• Logistics: 2 years (Required)

Language:

• Mandarin (Required)

Willingness to travel:

• 25% (Required)

Application Deadline: 10/30/2024