Resort Manager

Job Overview:

We are seeking a dynamic and experienced Resort Manager for our Five Star Resort. The Resort Manager, will be responsible for the efficient and effective operation of the resort property. The ideal candidate will oversee various departments and ensure that guests have a memorable and enjoyable stay while maintaining high standards of service and hospitality.

Responsibilities:

• Oversee daily resort operations, ensuring delivery of outstanding guest services and experiences across all departments.
• Develop and implement business strategies to increase resort profitability.
• Train, manage, and supervise all resort staff, fostering a positive work environment.
• Direct and coordinate activities of departments such as Front Office, F&B kitchen, housekeeping, maintenance, recreation, landscape, and security to ensure seamless and efficient operations.
• Work closely with the kitchen team to ensure food preparation and service meet the highest standards.
• Oversee housekeeping department to maintain cleanliness and hygiene standards across the resort.
• Supervise the maintenance department to ensure all resort facilities are functioning optimally and any repairs are conducted in a timely manner.
• Lead the landscape team to ensure the outdoor areas and indoor plants are well-maintained and appealing.
• Coordinate closely with the sales department to ensure seamless communication and execution of resort events and guest experiences.
• Implement strategies to increase occupancy rates and revenue, such as special packages, events, and promotions
• Create and maintain strong relationships with vendors, local community, and key stakeholders.
• Ensure all resort facilities and services adhere to all regulations and quality standards.
• Address and resolve any guest complaints or issues in a timely and professional manner.
• Prepare regular reports on resort operations and finances for the Resort Owner.
• Develop and implement emergency response plans to address any unexpected incidents or crises.
• Develop and implement effective sales strategies to attract new guests and retain existing ones.
• Monitor and manage resort's online reputation and reviews.
• Assist in budget preparation and expenditure management.
• Oversee and manage the resort’s use of the Opera Property Management System (PMS) for guest check-ins, reservations, billing, and revenue management. Ensure staff is fully trained in utilizing Opera to streamline operations and enhance guest service.

Qualifications:

• Bachelor's degree in Hospitality Management, Business Administration, or related field.
• Proven experience as a Resort Operation / Resort Manager or similar role in the hospitality industry.
• Exceptional leadership and decision-making skills.
• Strong understanding of resort management software (e.g., property management systems).
• Solid understanding of hospitality procedures and best practices.
• Knowledge of financial principles and how to apply them.
• Excellent problem-solving and customer service skills.
• Proficiency in English & Bahasa Malaysia; knowledge of additional languages (Chinese, French, German) is a plus.
• Flexibility to work in shifts, during weekends, evenings, and holidays.
• CPR and First Aid certification is a plus.

Physical Requirements:

• Ability to stand for long periods.
• May be required to work in outdoor settings.
• Working Conditions:
• While most tasks will be performed indoors, some duties may require outdoor work in varying weather conditions. The Resort Manager may be required to work nights, weekends, and holidays based on the resort's operational needs.

Equal Opportunity:

Our resort is an Equal Opportunity Employer. All employment decisions are made without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status in accordance with applicable law.