Supply Chain Customer Care - FMCG
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- MNC FMCG Company |Strong career development and progression
Our client is global FMCG company and seeking for a talent to join the business.
Job Description
- Lead customer engagement initiatives to improve order processing, delivery efficiency, and service KPIs like On-Time Delivery, Case Fill, and managing Returns.
- Collaborate with Customer Development teams to ensure accurate volume planning and improve forecast accuracy.
- Track shipment volumes against planned targets and recommend actions for improvement.
- Work with teams and customers to optimize logistics, ensuring products are available on shelves while managing costs.
- Proactively communicate supply issues to manage customer expectations.
- Develop end-to-end supply chain solutions that align with business strategies.
- Hold monthly meetings with customers to drive joint initiatives and improve service.
- Ensure timely order placement and replenishment to meet demand.
- Analyze performance metrics and share insights to drive improvements in efficiency and customer satisfaction.
- Coordinate with teams to resolve supply chain inefficiencies and prevent stockouts.
- Diploma/Degree in Business/Logistics/Supply Chain or any related studies
- 6-8 years in customer engagement or customer service, particularly in FMCG industry
- Strong analytical skills.
- Good communication and presentation skills in English
- Strong stakeholder management
- Detail-oriented
- Offering a competitive remuneration package
- Exciting role with MNC exposure
Quote job ref: JN-102024-6558066
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