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Customer Care Executive

RM 3,500 - RM 4,500 / month

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We’re looking for detail-oriented Customer Care Executive to join our growing team. If you’re eager to make an impact in a dynamic environment, we want to hear from you!

Benefits:

  • Meal allowance
  • Shift allowance
  • 13th AWS
  • Group insurance
  • Monthly KPI incentive

Responsibilities:

  • Provide excellent customer service and address customer needs across multiple communication channels (Email, Live Chat, Calls, etc.).
  • Collect customer feedback, identify front-line issues like application failures, payment concerns, product inquiries, and report them promptly to the supervisor.
  • Support the manager in preparing daily, weekly, and monthly reports.
  • Monitor and assist with post-sales service to clients.
  • Ensure payment records are accurate and updated regularly.

Requirements:

  • At least 1 Year(s) of working experience in the related field is required for this position.

Job Type: Full-time

Pay: RM3,500.00 - RM4,500.00 per month

Benefits:

  • Free parking
  • Health insurance
  • Meal allowance
  • Opportunities for promotion
  • Professional development

Schedule:

  • Monday to Friday

Supplemental Pay:

  • 13th month salary
  • Attendance bonus
  • Performance bonus
  • Yearly bonus

Language:

  • Mandarin (Required)
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