Customer Service Executive || Telco Project

JOB REQUIREMENTS:

• Excellent communication and writing skills in English and Bahasa Malaysia.
• Proficiency in Mandarin language will be an added advantage.
• SPM leavers are encouraged to apply.
• Able to work on rotational shifts.
• Prior working experience in the call service industry will be an added advantage.
• Good problem solving skills and ability to perform under a high paced working environment.
• Age Group: 18-55 years old.

JOB DESCRIPTION:

• Attend and resolve customer/client questions or complaints via phone call, email or live chat.
• Regularly contacting customers to ensure their experience with a product or service is satisfactory.
• Direct calls from customers to the appropriate department when necessary.
• Ensure a positive attitude towards customers at all times.
• Possess strong understanding of the company's products.
• Keep records of customer interactions.

Job Types: Full-time, Contract
Contract length: 24 months

Pay: Up to RM2,500.00 per month

Benefits:

• Professional development

Schedule:

• Day shift
• Night shift
• Rotational shift

Supplemental Pay:

• Performance bonus

Education:

• STM/STPM (Preferred)

Language:

• Mandarin (Preferred)