Order Processing Executive

Position Summary:

This position is responsible to ensure all customer orders are verified, translated and scheduled to Production until customer delivery in a timely basis.

Key Responsibilities:

• Provide excellent services by attending to customers’ order within agreeable turnaround time and in an efficient manner.

• Interface with internal operations in resolving daily requirements & problems raised by customers for quote, production, delivery or quality related issues.

• Perform PO receiving and PO acknowledgement. To verify info in PO is per quote.

• Analyse customers’ forecast / orders and work with internal teams to load the work order accordingly.

• Check the availability of material, WIP and finished goods.

• Plan and deliver work order schedule to Production.

• Review and monitor closely to ensure Production promised dates and customer delivery schedules are met.

• Perform risk analysis and collaborate with inter departments to overcome challenges in Production scheduling to improve On-Time-Delivery

• To advise customers on the Estimated Time of Departure / Estimated Time of Arrival (ETD / ETA) based on material and production lead time.

• Respond to customers’ Open Order Report (OOR).

• Update the information required in customers’ portal (PO acceptance, ETD / ETA, consignment stock status).

• Support customer’s consignment project including maintaining minimum and maximum inventory. Compile the pull report and work with warehouse and finance for Account Receiving closure.

Requirements

• Possess at least a Bachelor Degree, Post Graduate Diploma, Professional Degree, any field Diploma holder with at least 2 years of Order Processing / Production Planning experience in part manufacturing / assembly.

• Have passion for service, outstanding communication skills and pleasant personality.

• Able to handle ambiguity and solve complex issue.