Technical Writer

Are you driven, results-oriented and a team player?

With 17,000+ retailers and restaurants in over 15 countries, StoreHub is on a mission to enable everyone, big or small, to build successful businesses.At StoreHub, we're building a dream team whereby all of your colleagues are extraordinary at what they do and are highly effective collaborators. It is in such a team that you learn the most, perform your best work, improve the fastest, and have the most fun.

If this is a journey you’d like to embark on, keep reading!

StoreHub is on the lookout for a Technical Writer to join our Product Marketing team and create content that helps our customers succeed. In this role, we are looking for someone who excel at turning complex concepts into simple, digestible content and thrive on making technical jargon sound crystal clear. At StoreHub, we’re transforming how small businesses in Southeast Asia manage their point-of-sale systems—and we need your writing skills to fuel that change. You’ll collaborate with our product and marketing teams to build and maintain a knowledge base that empowers our users.

What you'll do:

• Shape the knowledge base: Write and update articles that give our customers everything they need to make the most of StoreHub’s all-in-one platform.
• Make the product easy to use: Craft UX copy that ensures our platform is as intuitive as possible for all users.
• Support the team: Create internal content like handbooks, guides, and internal knowledge articles to keep everyone in the loop.
• Keep content fresh: Review and improve existing content to reflect the latest product developments.
• Bring your own ideas to life: Exercise your freedom to innovate beyond our day-to-day tasks!

What we’re looking for:

• Experienced writer: You've spent 3+ years crafting clear and engaging technical content, ideally in a B2B SaaS setting.
• Great communicator: You’re skilled at explaining complex ideas in a way that non-technical readers can easily understand.
• Detail-oriented: You’re thorough and meticulous—accuracy and clarity are always your top priorities.
• Customer-first mindset: You understand that your content plays a key role in customer success and satisfaction.
• Team player: You’re comfortable working across product, marketing, and support teams to deliver content that meets company goals.
• Adaptable: You handle shifting priorities and ad hoc requests with ease.

What makes working at StoreHub awesome (and refreshing!):

• Our people - for real! StoreHubbers are some of the smartest and most interesting people you can work with. Expect to do a lot of peer-learning.
• Culture of Candour.We embrace directness, hate bureaucracy, and move fast. If you're tired of 'corporate nonsense' you'll feel right at home.
• Cutting edge tools. If something can be automated, we'll make it happen. You will be introduced to many different tools we use that support everyday tasks, so that we can focus our minds on the kind of work that matters.
• Impact not just effort. We recognize that results are not tied to the number of hours worked. There's no reward for long hours with poor results and no penalty for leaving on time if your work is excellent. To be great, most of us have to put in considerable effort, but we don't measure contribution by hard work or long hours.

CHANGE. Our core values are super important to us. The more you resonate with them, the more you'll find yourself a good fit.

• Communicate for Clarity
• Humble and Hungry
• Authentic but not an *sshole
• Nimble and Quick
• Growth Mindset
• Efficiency and Excellence

We do have all the other cool perks too:

• Apple Macbooks for everyone
• Free Season Parking
• Fully stocked fridge and pantry - Coffee, snacks, and more yums
• Cutting edge tools. If something can be automated, we'll make it happen
• Medical and Dental Outpatient Visits + Medical Insurance
• Opportunities for career growth and continuous learning

We are an equal-opportunity employer and value diversity at StoreHub. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, marital status, veteran status, or disability status.