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Customer Service (Mandarin Speaker)

  • Full Time, onsite
  • Manpower Staffing Services (Malaysia) Sdn. Bhd.
  • Kuala Lumpur, Malaysia
RM 4,000 - RM 5,000 / Per Mon


Original
Simplified
  • Answer phone calls, e-mails, live chats, and messages on social media from customers
  • Answer customer enquiries and resolve customer issues in an efficient and timely manner
  • Help customers with issues related to the service, troubleshoot on the customer's behalf and solve the customer's problems to the best of your ability
  • Responding to customer complaints and implementing customer retention strategies in order to reduce churn, retain existing business, and increase loyalty
  • Use Retention and Saves skills to retain and win back Business Services customers who downgrading or disconnecting services.
  • Flexible in working on all shifts as per business requirement

Position: Customer Service - Simplified Mandarin/ Cantonese/Mandarin

Salary: RM 4000 - 5000

Shifts: Rotational shifts

  • Location: NU Tower Sentral, 2, Jalan Tun Sambanthan, Kuala Lumpur Sentral
  • Education: Must possess at least SPM, Diploma or above.
  • Required language(s): English & Simplified Mandarin/ Cantonese
  • Fresh graduates who are interested to start their career in a call center are also encouraged to apply – Full Training Provided
  • Able to start on immediate basis.
  • Permanent Job
  • EPF & Sosco
  • KPI
  • Medical
  • Performance bonus