Customer Service Specialist (Mandarian/Cantonese)
RM 4,000 - RM 5,000 / Per Mon
Original
Simplified
- Answer phone calls, e-mails, live chats, and messages on social media from customers
- Answer customer enquiries and resolve customer issues in an efficient and timely manner
- Help customers with issues related to the service, troubleshoot on the customer's behalf and solve the customer's problems to the best of your ability
- Responding to customer complaints and implementing customer retention strategies in order to reduce churn, retain existing business, and increase loyalty
- Use Retention and Saves skills to retain and win back Business Services customers who downgrading or disconnecting services.
- Flexible in working on all shifts as per business requirement
Position: Customer Service - Simplified Mandarin/ Cantonese/Traditional Mandarin
Salary: RM 4000 - 5000
Shifts: 24/7 - Rotational shifts
Location: Kuala Lumpur Sentral
Education: Must possess at least SPM, Diploma or above.
- Required language(s): English & Simplified Mandarin/ Cantonese
- Fresh graduates who are interested to start their career in a call center are also encouraged to apply – Full Training Provided
- Permanent Job
- EPF & Sosco
- KPI
- Medical
- Performance bonus
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