Operations Manager (Resort)

Job Overview:

We are seeking a dynamic and experienced Resort Operations Manager for our Five Star Resort. The Resort Operations Manager will oversee all aspects of our operations, including the F&B, Kitchen, Housekeeping, Front Office, Events, Spa, Maintenance, and Landscape departments, ensuring our resort meets and exceeds guest expectations. This role will also require close coordination with the sales department to ensure smooth operations of resort events and guest experiences. This position reports directly to the Resort Owner.

Responsibilities:

• Oversee daily resort operations, ensuring delivery of outstanding guest services and experiences across all departments.
• Develop and implement business strategies to increase resort profitability.
• Train, manage, and supervise all resort staff, fostering a positive work environment.
• Direct and coordinate activities of departments such as F&B kitchen, housekeeping, maintenance, and landscape to ensure seamless and efficient operations.
• Work closely with the kitchen team to ensure food preparation and service meet the highest standards.
• Oversee housekeeping department to maintain cleanliness and hygiene standards across the resort.
• Supervise the maintenance department to ensure all resort facilities are functioning optimally and any repairs are conducted in a timely manner.
• Lead the landscape team to ensure the outdoor areas and indoor plants are well-maintained and appealing.
• Coordinate closely with the sales department to ensure seamless communication and execution of resort events and guest experiences.
• Create and maintain strong relationships with vendors, local community, and key stakeholders.
• Ensure all resort facilities and services adhere to all regulations and quality standards.
• Address and resolve any guest complaints or issues in a timely and professional manner.
• Prepare regular reports on resort operations and finances for the Resort Owner.
• Develop and implement effective sales strategies to attract new guests and retain existing ones.
• Monitor and manage resort's online reputation and reviews.
• Assist in budget preparation and expenditure management.

Qualifications:

• Bachelor's degree in Hospitality Management, Business Administration, or related field.
• Proven experience as a Operation / Resort Manager or similar role in the hospitality industry.
• Exceptional leadership and decision-making skills.
• Strong understanding of resort management software (e.g., property management systems).
• Solid understanding of hospitality procedures and best practices.
• Knowledge of financial principles and how to apply them.
• Excellent problem-solving and customer service skills.
• Proficiency in English & Bahasa Malaysia; knowledge of additional languages (Chinese, French, German) is a plus.
• Flexibility to work in shifts, during weekends, evenings, and holidays.
• CPR and First Aid certification is a plus.

Physical Requirements:

• Ability to stand for long periods.
• May be required to work in outdoor settings.
• Working Conditions:

While most tasks will be performed indoors, some duties may require outdoor work in varying weather conditions. The Resort Operations Manager may be required to work nights, weekends, and holidays based on the resort's operational needs.

Equal Opportunity:

Our resort is an Equal Opportunity Employer. All employment decisions are made without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status in accordance with applicable law.