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Job Title: RECEPTIONIST (Belle & Brave Clinic, Shah Alam)
Job Summary:
The receptionist at an aesthetic clinic serves as the first point of contact for clients and is essential in creating a welcoming and professional environment. The role involves managing appointments, providing clients with information about treatments, handling payments, and supporting clinic staff in delivering an exceptional client experience.
Key Responsibilities:
1. Client Engagement:
- Greet clients and visitors warmly and professionally upon arrival.
- Handle client inquiries about treatments and services in person, over the phone, and via email.
- Ensure clients are comfortable while they wait for their consultations or treatments.
2. Appointment Management:
- Schedule and confirm client appointments through the clinic’s booking system.
- Provide clients with pre-treatment instructions and follow-up care information.
- Manage appointment cancellations or rescheduling and ensure optimal use of the clinic’s schedule.
3. Front Desk Operations:
- Answer incoming calls and emails promptly, directing them to the appropriate staff when necessary.
- Keep the reception area clean, organized, and stocked with informational brochures and marketing materials.
- Manage the check-in and check-out process for all clients, including completing necessary forms.
4. Client Record Keeping:
- Maintain and update client profiles, ensuring accurate information and confidentiality.
- Prepare consultation forms and ensure all necessary information is documented before treatments.
5. Financial Transactions:
- Process payments for treatments, services, and retail products (cash, credit,debit or other methods).
- Issue receipts, manage invoices, and handle any financial discrepancies professionally.
6. Customer Relations & Care:
- Respond to client feedback or concerns in a professional manner, ensuring any issues are addressed quickly.
- Follow up with clients post-treatment to ensure satisfaction and encourage future visits.
- Assist with managing loyalty programs or promotions for returning clients.
7. Collaboration with Clinic Staff:
- Coordinate client schedules with aesthetic doctors, therapists, and other team members.
- Inform staff of any special requests, allergies, or other relevant client information.
- Assist in communicating any promotional offers or special packages to clients during interactions.
Skills & Qualifications:
- Prior experience in a similar role within an aesthetic clinic or beauty industry is preferred.
- Excellent communication skills, with a warm, customer-service-oriented demeanor.
- Familiarity with clinic management or booking software
- Basic understanding of popular aesthetic treatments (e.g., Botox, fillers, facials, laser treatments) is extra beneficial.
- Professional appearance and the ability to maintain confidentiality with client information.
- Strong organizational skills and the ability to multitask in a busy clinic environment
Job Type: Full-time
Pay: RM1,600.00 - RM2,500.00 per month
Benefits:
- Additional leave
- Free parking
- Health insurance
- Professional development
Schedule:
- Day shift
Supplemental Pay:
- Commission pay
- Overtime pay
- Performance bonus
Education:
- Diploma/Advanced Diploma (Required)
Experience:
- Receptionist: 1 year (Required)
Work Location: In person
Application Deadline: 10/14/2024
Expected Start Date: 11/01/2024
