Epicareer Might not Working Properly
Learn More

E-commerce Customer Service Admin

RM 2,000 - RM 3,000 / month

Apply on

Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.


Original
Simplified

Job Benefits

  • Work closely with Director
  • Handle important project & tasks
  • Sales Commission
  • Staff Price & Discounts
  • Extra Allowance
  • Career Growth
  • Increment, Bonus & Promotion

Job Description

  • Managing live chats & daily operation of company's e-commerce platforms.
  • Attend closely to customer inquiries via live chat (priority) & emails.
  • Maintaining store's ratings & chat response rate at all times.
  • Creating shipments for warehouse team to proceed with daily operations.
  • Coordinate with other departments to ensure no late or shipment issues.
  • Result Oriented - able to ensure task completion even during off day, from home.
  • Understanding our products, creating and improving SKU.
  • Understanding campaign requirements and joining campaigns.

Job Requirement

  • Candidate must possess at least SPM / STPM / Diploma / Degree in Customer Service, Business Administration, Management, E-Commerce or equivalent.
  • Two (2) years of work experience in the related field is required for this position.
  • Added advantage if you have experience in managing e-commerce platforms (Lazada / Shopee / TikTok) or websites.
  • Added advantage if you have knowledge on graphic designing, content creator and/or hosting/involved in live show (Facebook Live / Shopee Live etc)
  • Required language: English & Bahasa. 中文 as added advantage.
  • Comfortable working with computers and e-commerce systems.
  • Candidate must possess a strong can-do attitude with an ability to solve problems in a creative manner.
  • Applicants must be willing to work in Bukit Kemuning (Seksyen 34)

You will be perfect if you are the type to :-

  • Able to multi-task
  • Observant & alert with no silly mistakes
  • Eager to learn & improve
  • Flexible & Self-disciplined
  • Self-motivated & Self-initiative
  • Result oriented & Committed
  • Never settle, always looking to improvise and increase efficiency

Entrepreneurs Opportunity

Have a chance to joint-venture or partner up with the company to set up a new business, branch, store or industry. We are always looking to improve and grow, SO CAN YOU! Lets work together hand-in-hand!

Job Type: Full-time

Pay: RM2,000.00 - RM3,000.00 per month

Benefits:

  • Additional leave
  • Free parking
  • Opportunities for promotion
  • Professional development

Schedule:

  • Afternoon shift
  • Day shift
  • Early shift
  • Evening shift
  • Holidays
  • Night shift
  • Weekend jobs

Supplemental Pay:

  • Commission pay
  • Performance bonus
  • Yearly bonus