Clinical Application Specialist, CSS

Johnson & Johnson is currently seeking a Clinical Specialist to join our CSS team located in Bandar Sunway.

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.

For more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the world’s most pressing healthcare challenges.

We know that the success of our business – and our ability to deliver meaningful solutions – depends on how well we understand and meet the diverse needs of the communities we serve. Which is why we foster a culture of inclusion and belonging where all perspectives, abilities and experiences are valued and our people can reach their potential.

At Johnson & Johnson, we all belong.

Key Responsibilities:

• To provide clinical support to existing and new hospitals primarily within Malaysia.
• To communicate accurate information to physicians regarding all products and their indications
• To provide first class service and seamless supply to customers including training, stock checks, timely deliveries and supporting internal stakeholders to ensure all cases are performed successfully
• To abide in the correct usage & promotion of all Johnson & Johnson related products through regular training sessions and organized customer education sessions
• To be accountable for logistics efficiency in assigned hospitals through optimized management of inventory
• To communicate any potential business opportunities to Manager.
• Will provide expert clinical product and technical assistance and training to physicians and to all customers
• Educate customers on all products to optimize effective usage by providing technical and clinical information and in-service trainings
• Creates awareness of business solutions and facilitates Sales Manager in engaging with key decision makers to drive incremental business
• Maximize customer case support capabilities through proper planning, communication and scheduling techniques.
• Develop and share best practices with other clinical support colleagues. To assist in developing strategic partnership across other business units internally
• Other admin support for franchise & ad hoc assignment.

Qualifications

• Minimum Bachelor’s degree or others (Bio Medical Science/Engineering etc.)
• Ability to work independently with high responsibility
• Strong communication & negotiation skills
• Strong customer management and problem solving skills
• Excellent interpersonal and presentation skills with customer
• Ability to prioritize and multi task with attention to detail
• Preferably have a good track record on achievements
• Self-motivated, energetic and a team player
• Good command of English; speaking, reading, writing & presentation skills is required
• Able to travel
• Fresh graduates are encouraged to apply.