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Customer Service Executive || Airline project

  • Full Time, onsite
  • AGENSI PEKERJAAN SKILLSET SDN. BHD.
  • Petaling Jaya, Malaysia
RM 2,000 - RM 2,300 / month

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JOB REQUIREMENTS:

  • Excellent communication and writing skills in English and Bahasa Malaysia
  • SPM leavers are encouraged to apply.
  • Able to work on rotational shifts.
  • Prior working experience in the call service industry will be an added advantage.
  • Good problem solving skills and ability to perform under a high paced working environment.
  • Age Group: 18-45 years old.

JOB DESCRIPTION:

  • Attend and resolve customer/client questions or complaints via phone call, email or live chat.
  • Regularly contacting customers to ensure their experience with a product or service is satisfactory.
  • Direct calls from customers to the appropriate department when necessary.
  • Ensure a positive attitude towards customers at all times.
  • Possess strong understanding of the company's products.
  • Keep records of customer interactions.

Job Types: Full-time, Contract
Contract length: 24 months

Pay: RM2,000.00 - RM2,300.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Day shift
  • Night shift
  • Rotational shift

Supplemental Pay:

  • Overtime pay

Ability to commute/relocate:

  • Damansara: Reliably commute or planning to relocate before starting work (Required)

Education:

  • STM/STPM (Required)

Language:

  • English (Required)

Expected Start Date: 10/24/2024