Director of Rooms

• Responsible for overseeing all aspects of the guest experience, from check-in to checkout
• Supervise room attendants, butlers, concierges, etc. to ensure that they provide guests with exceptional service at all times.
• Overseeing the cleanliness of the hotel’s public areas, such as lobbies, hallways, and stairwells, to ensure they meet the standards of the hotel’s brand
• Ensuring all guests are greeted warmly during check-in until check-out.
• Working together with the housekeeping department to ensure that housekeepers are properly trained on how to clean different types of rooms and equipment correctly.
• Supervising the cleaning staff to ensure that they perform their duties effectively and efficiently
• Reviewing the condition of guest rooms after each cleaning and providing feedback to housekeeping supervisors about any issues that need to be addressed
• Reviewing guest reviews to identify opportunities for improvement in the guest experience

Job Types: Full-time, Contract
Contract length: 24 months

Pay: From RM10,000.00 per month

Benefits:

• Free parking
• Health insurance
• Maternity leave
• Meal provided
• Parental leave

Schedule:

• Day shift

Ability to commute/relocate:

• Langkawi: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Room Division: 4 years (Required)

Language:

• English (Required)