Restaurant Supervisor

Job Responsibilities:

• Oversee daily F&B operations, including dining areas, bars, and banquets.
• Arrange staff schedule to ensure optimal utilization.
• Monitor and maintain quality standards for food and beverage preparation, presentation, and service.
• Develop and implement standard operating procedures (SOPs) for F&B operations to ensure consistency and efficiency.
• Coordinate with kitchen staff to ensure an adequate supply of food and beverages, considering forecasted demand.
• Train and supervise F&B service staff, including servers, bartenders, and host/hostesses and upsell skills.
• Monitor and manage inventory levels of food, beverages, and supplies, and place orders as needed.
• Ensure QC check and compliance with health and safety regulations, food hygiene standards, and licensing requirements.

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• Handle customer complaints and resolve issues promptly to ensure high levels of customer satisfaction.
• Ensure good procurement process in place and implement strategies to optimize revenue and minimize costs, including pricing, menu engineering, and minimized waste management.
• Collaborate with the marketing team to develop and implement promotions and special events to drive business.
• Conduct regular performance evaluations of F&B staff and provide feedback and coaching for improvement.
• Stay updated with industry trends and best practices, and recommend improvements to enhance the overall F&B operations.
• Perform any tasks as assigned from the superior.

Job Requirements:

• Bachelor in culinary arts or equivalent course
• Strong knowledge of food and beverage industry practices, trends, and regulations.
• Excellent organizational and multitasking skills, with the ability to prioritize and meet deadlines.
• Exceptional communication skills, both verbal and written.
• Strong problem-solving and decision-making capabilities
• Willing to work on evenings, weekends, and holidays if required.
• Mandarin speakers are encouraged to apply.

Job Type: Full-time

Pay: RM2,800.00 - RM4,000.00 per month

Benefits:

• Maternity leave
• Opportunities for promotion
• Professional development

Schedule:

• On call
• Rotational shift

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• Food service: 1 year (Preferred)
• F&B Management: 1 year (Preferred)

License/Certification:

• Food Handling (Preferred)