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CUSTOMER SERVICE - STARTEK (FKA - Aegis BPO Malaysia Sdn Bhd)

RM 1,900 - RM 2,100 / month

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Task/Responsibility:

- To assist customer and provide good customer service experience to customer.

- Escalate customer complaints and compliments in timely manner.

- Provide immediate solution and channel issues to the right platforms if possible.

- Replying email and live chats, minimum numbers for picking up phone calls.

Qualifications:

- The highest education level must at least SPM

- Excellent in verbal and written English communication skills

- Comfortable working in a fast-paced environment.

- Empathy and patience when dealing with customer concerns.

Job Types: Full-time, Fresh graduate

Pay: RM1,900.00 - RM2,100.00 per month

Schedule:

  • Afternoon shift
  • Day shift
  • Early shift
  • Evening shift
  • Night shift
  • Rotational shift

Supplemental Pay:

  • Performance bonus

Education:

  • STM/STPM (Preferred)

Experience:

  • Customer Care Specialist: 1 year (Preferred)

Language:

  • Mandarin (Preferred)
  • Bahasa (Preferred)