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Jobs or company...

Associate, Policy Servicing_Major Alteration

Salary undisclosed

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Discover the GREAT in your career.

As a LIFE company, our customers are at the heart of all that we do. Being one of Asia’s leading insurer for over a century, we have built a long-lasting legacy of trust with our customers over many generations. At the foundation of this trust is Integrity, Initiative, and Involvement – from the way we treat every customer relationship with honesty and transparency, to our proactive approach of delivering the best possible solutions in both life and general insurance.

Integrity, Initiative, and Involvement is what guides us. It is what makes us do the right thing, take the lead, and choose ‘we’ over ‘me’. Our mission is to make life great for our customers because we understand what matters most to them, and we know how to help them protect it.

If you are looking to grow in an enriching career filled with opportunities and potential, we are seeking an ideal talent to join our team as Associate, Policy Servicing_Major Alteration.

Job Purpose

Staff member of Major Alteration Standard that covers processing of standard policy benefits alterations transactions. To process and carry out duty and task assigned by supervisor to ensure achieving the set targeted Turn Around time and Service Level Agreement for the department and organisation.

The Job

  • Processing policyholder's application within authority / access given.
  • To process and carry out duty and task assigned by supervisor to ensure achieving the set targeted Turn Around time and Service Level Agreement for the department and organisation.
  • Attend to enquiries and complaint from customers (internal/ external), agents, and vendors; closely monitor until closure.
  • Participate in projects and initiatives set in order to achieve the departmental and organization key goals.
  • Provide support to frontline counter and attend to counter servicing as and when required.
  • Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.
  • Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.
  • Highlights any potential concerns /risks and proactively shares best risk management practices.
  • To take on any other ad-hoc task or assignments assigned from superior or managements.

The Person:

  • Possess either Degree in Business Administrative, Finance, or any related field(s). Majoring in Insurance or Finance would be added advantage.
  • Fresh Graduate or minimum 1-2 years working experience and experience in insurance related fields would be added advantage.
  • Independent & strong interpersonal skills.
  • Communication skill, with ability to communicate at all levels.
  • Ability to produce high quality work under pressure.
  • Ability to translate business issues/challenges into effective/creative program solutions.
  • High level of integrity, takes accountability of work and good attitude over teamwork.
  • Takes initiative to improve current state of things and adaptable to embrace new changes

Great Eastern Malaysia is committed to Equal Employment Opportunity, and all qualified applicants shall receive a fair and equal consideration for employment.

Location: GELM HQ

Entity: Great Eastern Life Malaysia

Employment Type: Permanent

To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.

About Great Eastern

Founded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels – a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei.

The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of "AA-" by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern's asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia.

Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.

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