Web3 Gaming Support Operation Executive
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Availability Status
This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.
Company Overview :
We partner with industry leaders in gaming, specializing in game development, publishing, and marketing. With a passion for crafting immersive gaming experiences, you'll have the opportunity to work on exciting projects, contribute to the creation of groundbreaking games, and help shape the future of gaming.
Job Responsibilities :
- Work closely with the Operations Manager to ensurecustomer service supports broader company goals and objectives.
- Serve as the first point of contact for customer inquiries andissues related to GameVault’s platform.
- Coordinate with internal teams (product, tech, and ops) to resolve platformissues and ensure that any bugs or operational challenges are addressed swiftly.
- Manage team members' schedules based on customerdemand and ensure that adequate support is available during peak times.
- Work closely with product teams to provide input on productchanges related to customer service
Requirements to succeed
- Diploma or higher in Business, IT, Customer Service, or a related field.
- 1-2 years of experience in event operations and customer service, with strong customer serviceskills and operational background.
- Strong interest in blockchain, NFTs, and the crypto industry
- Experience with customer service tools (e.g., Zendesk, Freshdesk) and ticketing systems.
- Experience in data analysis and reporting, with the ability to use metrics to drive improvement
Rewards gained
The opportunity to be part of a fast-growing Group which is a leader in its field of industry and offers excellent career progression opportunities locally. A unique aspect of this role is the opportunity to leverage technical skills or a design background, which is highly advantageous in our innovative work environment.
To Apply
If you're interested in this role, click 'apply now' to submit your resume (in MS Word format) to [email protected]. Due to overwhelming responses, we will only be able to contact shortlisted candidates.
Job Ref: 20241011/083
Consultant: Hui Cheng Heng
Registration No: 201901037350 (1346680-W)
EA Licence No: JTKSM 949A
Job Types: Full-time, Permanent
Pay: RM3,000.00 - RM4,000.00 per month
Benefits:
- Dental insurance
- Opportunities for promotion
- Professional development
Schedule:
- Day shift
- Monday to Friday
Application Question(s):
- Experience with customer service tools (e.g., Zendesk, Freshdesk) and ticketing systems ?
- Strong interest in blockchain, NFTs, and the crypto industry.