Senior Product Manager

Senior Product Manager - Partner Operations

Location: Ho Chi Minh City OR Malaysia (KL)

Salary: competitive + company benefits

About the Global Fashion Group

Global Fashion Group is the leading fashion and lifestyle destination in growth markets across LATAM, SEA and ANZ. From our people to our customers and partners, we exist to empower everyone to express their true selves through fashion. Our three e-commerce platforms: Dafiti, ZALORA and THE ICONIC connect an assortment of international, local and own brands to over 800 million consumers from diverse cultures and lifestyles. GFG’s platforms provide seamless and inspiring customer experiences from discovery to delivery, powered by art & science that is infused with unparalleled local knowledge. As part of the Group’s vision to be the #1 online destination for fashion & lifestyle in growth markets, we are committed to doing this responsibly by being people and planet positive across everything we do.

THE TEAM

The GFG Marketplace software product, Seller Center, was launched in 2015 and it is now enabling a large part of the GFG business and growth. Seller Center is a true Global Marketplace product, enabling fashion brands across all continents to show their assortment, promote it and allow customers to seamlessly and safely purchase it. In the backstage it facilitates fulfillment, financial reconciliation and customer satisfaction. Data is at the core of all of this.

In this role as a Senior Product Manager - Partner Operations you are responsible for the Product Assortment related modules (Product Catalog, Consignment Business Model, Seller Accounts) on Seller Center including the Product Roadmap and incremental optimizations. You will be reporting to the Lead Product Manager - Partner Operations and work closely with your tech team & stakeholders in our three regions to achieve the goal of streamlining operations and empowering partners with innovative and automated solutions. Your objective will be to enhance efficiency and foster profitability & growth within the marketplace ecosystem.

ABOUT THE ROLE

The Senior Product Manager - Partner Operations role is responsible for overseeing the entire lifecycle of a product, from ideation to launch and beyond. The Senior Product Manager will collaborate with cross-functional teams in the group and in our regions to define the product strategy and roadmap, prioritize features, and ensure alignment with business goals. Additionally, the Senior Product Manager will act as an advocate for the product, communicating its value proposition and driving adoption across regions.

THE IMPACT YOU’LL MAKE

Marketplace is a key source of growth for GFG in all Regions, making up to 50% of the business. The innovation and improvements you bring, will make the life of >20k users across the world much better, through automation, intuitive software and good data insight.

You will see the impact of what you do immediately reflected in the performance of the business, and in the happiness of your team.

SCOPE OF THE ROLE

• You will be responsible for ensuring seamless day to day operations and a good experience for sellers on the platform
• You will continuously strive to improve the operational efficiency for sellers & regions through automation & eliminating redundant processes
• You will collaborate with cross-functional teams to identify areas of improvement, help set objectives, and prioritize initiatives to drive results.
• You will evaluate new initiatives to benchmark product opportunities and enable data-driven decision making for prioritization.
• You will successfully maintain and strive to improve the strategic planning process (including OKRs), while ensuring engagement, alignment and accountability across the stakeholders.
• You will bring them the voice of customers (sellers/brands), business (GFG regions) and market expertise, to best bring to life new features and improvements to the product.
• You will make sure success is visible and celebrated by everybody, through hard facts (data) and customer/business feedback.

WHAT YOU’LL BRING TO THE TEAM

• Good understanding of a product life cycle
• Significant senior experience within product management
• Strong written & verbal English communication, interpersonal and presentations skills, with the ability to effectively collaborate with cross-functional teams and influence decision-making at all levels of the organization. Knowledge of Portuguese is a plus.
• Experience with conducting market research & building roadmap
• Background in Engineering, Business, Data Science, Product Design, Economics or similar fields
• Strategic thinking, Data analytics and research skills, with the ability to analyze and interpret data to provide insights into business performance and trends.
• Experience with automation and AI product management is a plus
• Experience in e-commerce is a plus

WHAT WE OFFER YOU

• The unique opportunity to have a serious impact on a well-established player in the fashion ecommerce industry across LATAM, SEA and ANZ
• Valuable experience as the business navigates a dynamic and evolving market landscape
• Work closely with a diverse and talented global team across 11 countries

Apply today and join GFG in this exciting role shaping the face of fashion e-commerce!

Global Fashion Group embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non- discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.