Customer Service Executive - Cantonese/Mandarin Speaking
Salary undisclosed
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Do you want to be part of a business that creates colorful joys of life and happy memories? Imagine complimentary stays at 5-star properties globally!
Are you keen to be part of a dynamic Proprietary Global Contact Centre servicing its own Customers? If you are looking for a career and not just a job, at Shangri-La, we make that HAPPEN!
What will you do?
- Accountable for accurately recording customer transactions/bookings using reservation systems.
- Handle all customer inquiries and requests in a professional and courteous manner via email, chat, call or any other method of communication.
- Be well versed in the facilities and services offered by all Shangri-La Hotels & Resorts. Recognize the customer’s circumstance and provide the right information/offer the best remedy.
- Provide a timely response to every complaint/issue raised by customers.
- Helps to generate revenue by cross-selling or upselling.
- Meeting or exceeding the KPIs set to ensure that the appropriate and acceptable levels of performance are maintained.
What are we looking for?
- Preferably min 1year experience in contact centre, hospitality, travel agency and customer service role
- SPM/Diploma /Degree holder in any discipline or equivalent qualification with relevant working experience
- Fresh graduates are highly encouraged to apply
- Pleasant personality with good communication skills
- Computer literate and internet savvy.
- Positive attitude and a team player with passion for delivering World Class customer service.
- Ability to work under pressure to meet or exceed set performance standards
- Good command of spoken and written English.
- Ability to converse and/or write in Mandarin/Cantonese to serve specific markets and engage with Mandarin/Cantonese speaking clients and stakeholders
- Willing to work in a shift environment
- Due to work permit restrictions, only citizens of Malaysia and Permanent Residents of Malaysia shall be considered.
What's in It for You?
- Complimentary stays and attractive staff rate at any of our participating hotels worldwide.
- 5-day work week (shift-based)
- Competitive monthly salary of up to RM5,000, inclusive of meal, shift, transport, and language allowances.
- Discretionary performance-based bonuses and incentives.
- Paid training programs and opportunities for career development.
- Comprehensive coverage includes SOCSO, EPF, EIS, and medical insurance.
- Annual preventive health screening
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