Apply on
Original
Simplified
Our client is seeking a highly skilled and experienced IT Operations Manager to lead and oversee the company's data centre operations, helpdesk services and IT infrastructure.
The ideal candidate will have a strong background in managing mid-scale IT environments, particularly data centers, as well as in leading a helpdesk team to ensure seamless IT support across the organization. This is a leadership role that requires a strategic thinker with excellent technical knowledge and people management skills to drive operational excellence.
Key Responsibilities:
Data Center Management:
The ideal candidate will have a strong background in managing mid-scale IT environments, particularly data centers, as well as in leading a helpdesk team to ensure seamless IT support across the organization. This is a leadership role that requires a strategic thinker with excellent technical knowledge and people management skills to drive operational excellence.
Key Responsibilities:
Data Center Management:
- Oversee all aspects of data center operations, ensuring optimal performance, uptime, and security.o Manage infrastructure related to servers, storage, networking, backup, and disaster recovery.
- Plan and implement data center strategies, upgrades, and expansions.
- Ensure compliance with industry standards, regulations, and best practices for data security and operational efficiency.
- Lead the Helpdesk team to deliver high-quality support services, meeting SLA standards.
- Implement IT service management (ITSM) practices to optimize helpdesk performance and user satisfaction.
- Monitor and analyze helpdesk ticket trends to identify opportunities for improvement and efficiency.
- Foster a customer-centric support environment, ensuring prompt and efficient resolution of IT issues for all employees.
- Provide leadership and guidance to the IT Operations team, including direct reports such as Data Center Managers and Helpdesk Supervisors.
- Mentor and develop team members, fostering a culture of collaboration and continuous improvement.
- Manage team performance, ensuring alignment with business goals and objectives.
- Contribute to the development and execution of the IT strategy aligned with the company's overall objectives.
- Manage the IT operations budget, ensuring cost-effective use of resources while maintaining high service standards.
- Develop and track key performance indicators (KPIs) to measure operational success and identify areas for improvement.
- Oversee the implementation of robust IT policies, security protocols, and disaster recovery plans.
- Ensure adherence to regulatory and industry compliance standards, including data privacy laws.
- Conduct risk assessments and work with senior leadership to mitigate IT-related risks.
- Bachelor's degree in Information Technology, Computer Science, or a related field;
- A minimum of 8 years of experience in IT operations, with a focus on data centermanagement and helpdesk operations.
- Strong knowledge of data center infrastructure, network architecture, and cloud solutions.
- Experience with ITSM tools and methodologies, such as ITIL.
- Excellent leadership, communication, and project management skills. Experience in budgeting, cost management, and resource allocation for IT operations.
- Strong problem-solving skills with the ability to manage crises and escalate when necessary.
- Strategic thinking and the ability to align IT operations with business goals. Strong organizational and project management skills.
- Ability to manage multiple priorities and meet deadlines.
- Exceptional communication skills to effectively collaborate with both technical and non-technical stakeholders.
- A proactive and solutions-driven approach.
Similar Jobs
