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- Global MNC|Rewarding Benefits
Top Leading Global MNC.
Job Description
- Billing Management:
- Lead the billing operations team to ensure timely and accurate generation of client invoices for services.
- Oversee the creation and distribution of billing statements, including corrections, credits, and adjustments as needed.
- Maintain billing schedules and ensure adherence to client agreements, SLAs, and company policies.
- Collaborate with the finance team to ensure that all revenue is recorded correctly and on time.
- Leadership & Team Management:
- Manage, mentor, and develop a team of billing specialists, providing guidance, support, and performance feedback.
- Set and monitor individual and team goals, ensuring alignment with overall departmental and company objectives.
- Conduct regular team meetings to discuss billing performance, challenges, and areas for improvement.
- Foster a positive work environment focused on high-quality output and continuous improvement.
- Process Improvement & Automation:
- Continuously review and enhance the billing processes to improve accuracy, efficiency, and timeliness.
- Identify areas for process improvement and automation to reduce manual intervention and errors.
- Collaborate with IT and software teams to implement automation tools and technologies to optimize billing workflows.
- Implement best practices for billing accuracy, reducing disputes, and enhancing customer satisfaction.
- Client Relationship Management:
- Serve as the primary point of contact for escalated billing issues and discrepancies, working closely with clients to resolve concerns.
- Develop and maintain strong relationships with key clients, ensuring transparency and understanding of their billing needs and agreements.
- Provide timely communication to clients regarding billing queries, credit notes, and adjustments.
- Partner with account management and sales teams to ensure accurate billing and to support client retention.
- Reporting & Analysis:
- Prepare and analyze monthly, quarterly, and annual billing reports for senior management.
- Monitor billing KPIs such as billing accuracy, invoicing timeliness, and the percentage of disputed invoices.
- Provide insights and recommendations for improving revenue recognition, forecasting, and client satisfaction.
- Ensure all billing data is accurately maintained in the financial systems and is audit-ready at all times.
- Compliance & Documentation:
- Ensure compliance with internal financial controls, policies, and regulatory requirements.
- Maintain accurate documentation of billing procedures, client agreements, and financial records for audit purposes.
- Work closely with internal and external auditors to provide necessary documentation during audits.
- Ensure compliance with tax regulations and other financial obligations related to client billing.
- Bachelor's degree in Finance, Accounting, Business Administration, or a related field.
- 7+ years of experience in billings or finance, with at least 4+ years in a managerial role.
- Strong experience in billing systems and processes, preferably within a shared services environment.
- Familiarity with billing and invoicing is highly desirable.
- Excellent leadership and team management skills with experience in leading high-performing teams.
- Strong attention to detail and analytical skills with the ability to identify and resolve issues quickly.
- Proficiency in financial software, ERP systems, and Microsoft Office Suite (Excel, Word, etc.).
- A comprehensive Total Rewards Program including performance based bonuses, flexible benefits, and competitive compensation.
- Leaders who support your development through coaching and managing opportunities.
- A world-class training program in financial services.
- A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded.
Quote job ref: JN-102024-6556397
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