Milk Tea Shop Manager

Full Time, onsite
Yifu Catering Management Sdn. Bhd.
Cheras, Malaysia

RM 2,800 - RM 3,500 / Per Mon

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1. Store operation management

Be fully responsible for the daily operation of the milk tea shop, including personnel arrangement, material management, inventory monitoring, etc., to ensure the smooth operation of the store. Supervise the beverage production process to ensure product quality and consistency.

2. Employee management

Recruit, train and manage employees, formulate work schedules, arrange working hours reasonably, and ensure that employees arrive on time. Motivate employees, resolve internal conflicts, and ensure efficient cooperation and a good working atmosphere of the team.

3. Customer service management

Supervise and improve the customer service level of the store to ensure that every customer can receive high-quality service. Handle customer complaints and feedback, solve problems in a timely manner, and maintain the good reputation of the store.

4. Sales and performance management

Analyze sales data, formulate and implement sales strategies, and promote turnover growth. Track daily, weekly, and monthly sales performance, set sales targets, and ensure that the established performance indicators are met.

5. Inventory and cost control

Monitor inventory to ensure that the raw materials in the store are sufficient but not excessive to avoid waste. Control procurement costs and other operating expenses to ensure maximum profit for the store.

6. Hygiene and Safety Management

Ensure that the store meets food safety and hygiene standards, supervise employees to comply with hygiene regulations, and regularly check the cleanliness and safety of equipment and environment. Deal with food safety related issues to avoid affecting the store's reputation.

7. Promotion and Marketing

Participate in the store's marketing activities, plan and implement promotional activities, and increase brand awareness and sales. Adjust store products and services according to market and customer needs.

8. Financial Management

Responsible for the store's cash register and account records, ensuring the accuracy of cash and other payment methods. Regularly count funds to ensure that the accounts are clear and consistent with the actual situation.

9. Reporting and Communication

Report to superiors on the store's operating status, financial situation and sales performance. Communicate with suppliers, headquarters or other departments

1. Educational requirements

Generally, a college degree or above is required, and catering management, business administration or related majors are preferred.

2. Work experience

More than 2 years of relevant work experience is required, including at least 1 year of experience in a management position.

3. Leadership skills

Strong team management and leadership skills, able to effectively motivate and guide employees, and create a good team atmosphere.

4. Communication skills

Excellent communication skills, able to communicate effectively with employees, customers and suppliers, and handle various affairs and problems.

5. Customer service awareness

Strong customer service awareness, able to actively respond to customer needs and complaints, and improve customer satisfaction.

6. Financial management ability

Able to perform basic financial management and analysis, understand the store's operating costs, profits and sales data, and formulate reasonable business strategies.

7. Problem solving ability

Strong problem analysis and problem solving skills, able to quickly respond to various challenges in daily operations.

8. Adaptability

Able to adapt to a fast-paced work environment and maintain work efficiency and service quality during peak periods.

9. Hygiene and safety awareness

Understand food safety and hygiene standards, and ensure that the hygiene and safety management in the store complies with regulations.

10. Marketing ability

Able to plan and implement store promotions to increase store visibility and sales.

11. Technical ability

Familiar with the milk tea production process and the use of equipment, and able to train employees to make standardized drinks.

1. Salary and Benefits

• Performance Bonus