Customer Service

RM 1,800 - RM 5,000 / Per Mon

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Customer Service Support:Answer phone calls, direct them to the appropriate person, take messages, and respond to inquiries in a professional and friendly manner.Collaborate with internal teams to provide accurate information to clients, address their needs, and offer solutions effectively to maintain customer satisfaction.
Email Handling:Manage incoming email, ensuring timely processing and delivery.
Quotation & Related Documents Preparation:Assist in preparing and editing documents, reports, and correspondence to ensure accurate and professional output.
File Management:Maintain and update both electronic and physical filing systems, ensuring all documents are organized and easy to retrieve.
Scheduling and Coordination:Coordinate meetings, appointments, and travel arrangements, ensuring all logistics are handled smoothly.
Follow-up on Client Requests:Track and follow up on customer inquiries, orders, and issues to ensure timely and satisfactory resolution, maintaining strong communication with clients throughout the process.

Language: Any language, Mandarin, Bahasa Malaysia, English
Fresh Graduates are welcome
Proven experience as a customer service or in a similar administrative role.
Proficiency in Google Workspace & Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
Strong organizational and time management skills.
Excellent verbal and written communication skills.
Attention to detail and accuracy in data entry and document handling.
Ability to work independently and as part of a team.
Reliable, punctual, and professional attitude.