Customer Success Specialist (Social Media)
RM 3,300 - RM 4,000 / Per Mon
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Simplified
- Order Support: Assist customers with placing online orders via phone and email.
- Data Security: Ensure accurate processing of payments while safeguarding personal and financial data.
- Customer Loyalty: Proactively support customers to maintain brand loyalty.
- Escalation & Collaboration: Identify and escalate priority issues, collaborate with team members to improve service quality.
- Data Security: Ensure accurate processing of payments while safeguarding personal and financial data.
- Fresh Graduates: Welcomed to apply.
- Call Centre Experience: Not required, but a distinct advantage.
- Professional Handling: Ability to address queries and objections effectively.
- Positive Attitude: Eager to learn and go the extra mile for improvement.
- Shift Flexibility: Must be available for 24/7 rotational shifts.
- Call Centre Experience: Not required, but a distinct advantage.
- Medical and Insurance Coverage
- EPF, Socso, EIS and etc.
- Annual Leave
- Medical Leave
- Career Progression
- World Class Training provided (Soft skill, system, SOP and product knowledge)
- EPF, Socso, EIS and etc.
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