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Customer Success Specialist (Social Media)

RM 3,300 - RM 4,000 / Per Mon


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  • Order Support: Assist customers with placing online orders via phone and email.
  • Data Security: Ensure accurate processing of payments while safeguarding personal and financial data.
  • Customer Loyalty: Proactively support customers to maintain brand loyalty.
  • Escalation & Collaboration: Identify and escalate priority issues, collaborate with team members to improve service quality.
  • Fresh Graduates: Welcomed to apply.
  • Call Centre Experience: Not required, but a distinct advantage.
  • Professional Handling: Ability to address queries and objections effectively.
  • Positive Attitude: Eager to learn and go the extra mile for improvement.
  • Shift Flexibility: Must be available for 24/7 rotational shifts.
  • Medical and Insurance Coverage
  • EPF, Socso, EIS and etc.
  • Annual Leave
  • Medical Leave
  • Career Progression
  • World Class Training provided (Soft skill, system, SOP and product knowledge)