Lead, People Development | TNG

We fuel the ideas and ambitions of our people with an environment built on Our DNA of Love, Entrepreneurship, Agility, and Passion – LEAP

We are a culture that empowers everyone to innovate and create solutions that will leave a positive impact on our communities and our nation, Touch ‘n Go will always be here to inspire our talents to grow as leaders and innovators giving you the power to make a difference.

What would you do?

Learning and Development:

• Lead in the development, coordination, and delivery of training programs, workshops, and seminars to enhance employee skills and competencies.
• Guide HRBP to conduct training needs assessments to identify gaps and recommend appropriate learning solutions.
• Own Learning Management System (LMS) with its key features.
• Own effectiveness of training programs based on feedback, assessments & performance metrics.
• Oversee the creation and delivery of high-impact training programs and learning experiences that enhance employee skills and capabilities.
• Utilize a variety of training methodologies, techniques, concepts, learning tools, and practices to ensure maximum effectiveness of training programs.
• Monitor and evaluate the effectiveness of training programs, leveraging data to continuously improve offerings
• Lead the creation of training materials, including manuals, guides, and online resources.
• Schedule and organize training sessions, including securing venues, materials, and instructors.
• Responsible for overall management & reporting of HRDC system and its fund.

Talent Management & Succession Planning:

• Develop and implement talent assessment processes to identify high-potential employees and support their growth within the organization.
• Monitor and update Top Talents Program.
• Lead the implementation of succession planning processes.
• Maintain and update succession planning documentation and records.

Reporting and Analysis:

• Own reports on training participation, effectiveness, and other key metrics.
• Own the effectiveness and impact assessment of learning and development activities + ROI with possible action plans
• Regular updates on succession planning and top talent management initiatives.
• Responsible to manage budget and spent.

Team Leadership & Change Management:

• Lead and mentor a team of learning and development professionals, providing guidance and support to ensure the successful execution of programs.
• Foster a collaborative and inclusive team environment that encourages creativity and innovation.
• Act as a change agent, supporting organizational change initiatives through targeted learning and development programs.
• Provide coaching and support to leaders to help them manage change effectively within their teams.

Stakeholder Engagement:

• Partner with HRBP + Business Leaders to understand their needs and deliver tailored L&D solutions that drive business results.
• Build and maintain relationships with external vendors and consultants to enhance program offerings.

Budget Management:

• Develop and manage the budget for learning and talent management programs, ensuring effective allocation of resources.
• Monitor expenditures to ensure cost-effective delivery of programs.

Administrative Support:

• Handle day-to-day administrative tasks related to learning and development programs, such as scheduling, communications, and record-keeping.
• Assist in managing the budget for training and development activities.
• Provide support for special projects and initiatives within the HR department.

Administrative Support:

• Any other duties and tasks as assigned and/or as required.

Who should join us?

• Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma/bachelor’s degree in human resource of equivalent
• Certification in relevant L&D and talent management areas (e.g., CPLP, SHRM-SCP, HRDC TTT) is a plus.
• 5-10 years of experience, in the related field is required.
• Strong strategic thinking and planning abilities with data-driven decision-making.
• Excellent leadership and people management skills.
• Proven track record of designing and implementing successful L&D and talent management programs.
• Exceptional communication and interpersonal skills.
• Ability to work collaboratively across all levels of the organization.
• Proficiency in learning management systems (LMS) and other HR technologies.
• Strong organizational and project management skills.
• Excellent communication and interpersonal skills.
• Ability to analyze data and generate meaningful insights.
• High level of attention to detail and accuracy.
• Ability to work collaboratively in a team environment.
• Excellent written and verbal communication skills in both English and Bahasa Malaysia
• A driven individual that can work under minimal supervision with speed in executing tasks efficiently.
• Strong speaking communication skills for presentations.
• Good interpersonal and relationship-building skills.
• Highly organised with multitasking capabilities.
• Digital skills, especially in digital and video production/editing and such.

Our Perks & Benefits:

• Hybrid and Flexi hours.
• e-Wallet meal allowance.
• Unlimited office pantry fruits, snacks and drinks.
• Mobile and broadband subscription reimbursement.
• Flexibility to opt dependents coverage (spouse, child, parents or parents-in-law) for outpatient medical benefits.
• Additional leave including family leave and paid care leave to care for family members.
• Medical coverage including dental, optometrist, mental care, maternity, registered Traditional Chinese Medicine (“TCM”) and Chiropractic.
• Corporate membership discount and many more to explore.

We believe that you have what it takes to fit into the Touch ‘n Go family and help revolutionize the Fintech industry by paving the way to a cashless society. If you're ready to take the next step, apply now!

Touch ‘n Go is an organization that strives to provide Equal Opportunity Employment, based on merit, qualifications, capabilities, and caliber. It is Touch ‘n Go’s policy to not discriminate based on age, race, religion, colour or other personal status, identity or characteristics. Fair Opportunity is Our Value and Practice. Please advise us of any accommodations you may need by e-mailing: [email protected]

Note: Only shortlisted candidates will be contacted.