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Field Service Engineer

Salary undisclosed

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Responsibilities:

  • Provide highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.
  • Perform continual improvement programmes, parts' overhaul, preventive maintenance, modifications and repair works on equipment.
  • Serve as company liaison with customer on administrative and technical matters for assigned projects.
  • Coordinate logistics arrangements and with customer on equipment related matters.
  • Respond to customers’ complaints, provides time to solutions to resolve customers’ issues.
  • Monitor the performance of the product, provide regular update report and feedback on customer’s service requests.
  • Report common complaints of customers to management in order to address the situation for future reference.

Requirements:

  • Degree in Electrical/Electronic/Mechanical/Mechatronics Engineering or its equivalent.
  • At least 2 years of relevant experience with semiconductor equipment knowledge.
  • Strong communication and good interpersonal skills.
  • A meticulous, organized and resourceful team player.
  • A highly motivated individual who works independently with little supervision.
  • Work in cleanroom environment.
  • Required to work or on standby during after office hours/weekend/public holiday
  • MUST be able to speak in Mandarin.