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Responsibilities:
- Provide highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.
- Perform continual improvement programmes, parts' overhaul, preventive maintenance, modifications and repair works on equipment.
- Serve as company liaison with customer on administrative and technical matters for assigned projects.
- Coordinate logistics arrangements and with customer on equipment related matters.
- Respond to customers’ complaints, provides time to solutions to resolve customers’ issues.
- Monitor the performance of the product, provide regular update report and feedback on customer’s service requests.
- Report common complaints of customers to management in order to address the situation for future reference.
Requirements:
- Degree in Electrical/Electronic/Mechanical/Mechatronics Engineering or its equivalent.
- At least 2 years of relevant experience with semiconductor equipment knowledge.
- Strong communication and good interpersonal skills.
- A meticulous, organized and resourceful team player.
- A highly motivated individual who works independently with little supervision.
- Work in cleanroom environment.
- Required to work or on standby during after office hours/weekend/public holiday
- MUST be able to speak in Mandarin.
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