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Community Customer Service

Salary undisclosed

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Hello! MEXC is looking for Community Customer Support. If you want to join a young and ambitious team and become part of a global exchange, then you are exactly the person we are looking for!

Why us?

  • MEXC (www.mexc.com) is one of the world's fastest-growing digital asset exchanges by trading volume (Top 10 according to CoinMarketCap).
  • Competitive salary + bonuses and various benefit & support from company

Job Responsibilities:

  • Foster a positive and engaged community by actively interacting with members, answering questions, and addressing concerns;
  • Encourage meaningful discussions and provide valuable insights to create a vibrant community;
  • Utilize data and analytics to track progress and make informed decisions for growth;
  • Monitor and moderate discussions to ensure they adhere to community guidelines and standards;
  • Gather and analyze feedback from the community to provide insights for product improvements or marketing strategies.

Job Requirements:

  • Fluency in both Mandarin and English;
  • Proven experience managing online communities such as telegram, discord, etc…;
  • Excellent written and verbal communication skills;
  • Knowledge of community management best practices and social media trends;