SENIOR EXECUTIVE, KEY CLIENT MANAGEMENT

Primary position Objective

Collaborate with all Commercial department team towards meeting yearly budget and goals. Manage key account liners to ensure customer satisfaction on the services offered. Coordinate in between company external/internal stakeholders. Plan business strategic in order to achieve department targets and complying with company policy.

Functional Management

Servicing of customers to ensure customer satisfaction & retention.

• Efficient in correspondence on customer enquiries, request, and complaints.
• To provide customers timely information on relevant issues relating to commercial sales and operational issues.
• Identify ocean cargoes opportunities and to provide appropriate service solutions to customers.
• Manage good relationship and communication by conducting sales calls / visits to / from customers.

Coordinate in between company external / internal stakeholders.

• Resolve dispute between company external / internal stakeholders on relevant issues relating to commercial sales and operational issues.
• Channel communication platform between customer with related stakeholders.

Assist in other key account management activities.

• Assist in developing project on ocean cargoes, marine services, and free zone businesses.
• Monthly key statistic review and analysis.
• Ocean cargoes market research on trends in trade & industry
• Co-support the business development team with various port visit events.

Any other duties assigned by superiors as and when required.

• To generate reports and statistics as and when required by the Management.
• Ensure all relevant issues relating to commercial sales and operational issues information reporting are collected, updated, and reported.

Qualifications

Degree preferably in business administration or other equivalent qualification.

Skills

Excellent command of English & Malay with excellent writing skills.

Working knowledge of information technology.

As the company main product is service and in B2B business, a dynamic and innovation thinking are required.

Responsible to execute tactical customer management strategies and identify new business Opportunities to achieve the company’s targeted revenue targets.

Experience

Minimum 5 years working experience in Marketing, Shipping and Logistics Industry/Environment or related field.