Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
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Jobs or company...

Helpdesk Analyst L1 (Contract)

Salary undisclosed

Apply on

Linkedn
Original
Simplified

Helpdesk Analyst L1 (Contract)

Job Purpose

Provide first line technical support to clients, requiring an aptitude for working

with applications/ systems to undertake analysis, diagnosis and resolution of

client problems, which may range from very straightforward problems through

to more complicated issues. Jobholders are required to respond to a large volume

of calls and within a short talk time while also providing a high degree of client

satisfaction.

Accountabilities for L1

• Answers calls within stated time guidelines.

•Analyses and interprets client inquiries to ascertain and solve issue.

•Provides accurate and creative solutions to client problems meeting all pre

defined quality measurements.

•Escalates calls within stated guidelines.

•Provides information, advice or instruction in response to client inquiries.

•Provides a high degree of client satisfaction in all work undertaken.

•Receives and records client inquiries and processes paperwork/systems

relevant to client queries.

•Liaises internally to enable client queries to be answered and problems solved.

Getronics Key Competencies:

•Teamwork

•Communication

•Responsibility

•Initiative

•Focus on Results

•Customer focus

•Job Specific Competencies:

•Analytical capability

•Flexibility

•Planning & Organisation

•Judgement

Working Experience :

  • Candidate must possess at least a Bachelor's Degree, Post Graduate

Diploma, Professional Degree, Computer Science/Information Technology

or equivalent.

  • Required skill(s): Microsoft Windows 10 certified, OS certified,
  • Microsoft Office certified, ITIL and Comptia Certified are essential for

this role.

  • At least 1 year(s) of working experience in the related field is required for

this position.

  • Preferably Junior Executives specializing in Technical & Helpdesk Support

or equivalent.

  • Willing to work on 24/7 ROTATING SHIFT
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