Trainer

Purpose of the role:

This job requires a person to plan, convene, and deliver CIT technical training programs and workshops to field Operations and back-room Operations staffs (CPC/Vault) to improve personal competence and skills acquired to support the organizational needs. Perform a variety of services to meet the staff development, professional training and providing the best learning and development solutions and programs customized to each of the business units need.

Working Relationships:

Internal: All Departments & Branches

External: Bank/Vendors/Training Provider

Key Accountabilities:

• Responsible for planning and organizing learning and managing programs within their area of expertise (CIT, C360, Vault Operations and others to support the organization’s plan).
• Support and organize all technical training programs Nationwide related to SST, C360 & backroom Operations.
• Development of training courses and specific workshop modules of the training.
• Development of creative training modules with picture and video.
• Design and implement assessment programs to identify potential and training needs. (assessments / pre test & post test).
• Responsible for conducting the training; local training courses in-house, at branches, and online. Coordinates training arrangements for external courses with any vendors.
• Prepare a training report after the completion of training programs.
• Supervises the maintenance of accurate training records.
• Work closely with the Training administrator to invite participants to attend training programs.
• Keep training modules in pace with the latest SOP.
• Perform ad-hoc tasks as assigned.

Formal Education:

• Possess at least a Diploma or Bachelor’s Degree, in any related field.

Experience:

• At least 3-5 year(s) of working experience in related field is required for this position.
• Relevant experience in SST/CPC Industry for at least 2 years.

Personal Qualities:

• Able to adapt and work in a team environment.
• Ability to collaborate with teams/activities to document processes in a clear and concise manner.
• Able to present solutions in written and oral reports.
• Able to conduct training at Safeguards branches.
• Possess excellent spoken and written English with high initiative and a positive attitude.
• Pleasant attitude and personality and able to work independently with minimum supervision.
• Good health and has no physical disability that can hinder proper duties.
• Excellent interpersonal, communication, presentation and facilitation skills.
• Ability to work under pressure.
• Excellent knowledge in NCR, Diebold Nixdorf, Opensys, SB, Deposita, Kiosk Media cassettes technical is an advantage.
• Excellent knowledge in C360, BRINKS HS (Docking station, all type canisters and others)

Job Type: Contract

Pay: RM2,500.00 - RM2,800.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Schedule:

• Fixed shift
• Monday to Friday

Supplemental Pay:

• Overtime pay