Front Office Assistant

Manage guest experience by ensuring the followings are provided;

• a) Thoughtful and attentive service with relaxed efficiency.
• b) Complete responsiveness to the desire of the hotel guests.
• c) Quality service of the hospitality is optimized in accordance to hotel procedure (SOP).
• To report duty punctually, wearing hotel uniform and maintaining a high standard of personal appearance and hygiene at all times.
• Welcoming and receiving of guest arrivals, registering and maintaining the rapport with guest in a friendly and professional manner, cordially and with a pleasant smile.
• Register FIT / GIT guests promptly following hotel procedure (SOP) for registration, key handling, payment, messages handling and ensure that they are provided with all the necessary information.
• Ensure FIT / GIT guest registration forms have the accurate information.
• To attend and assist Reservation Department in creating room reservation into hotel system (PMS) during their absence.
• Ensure all guests’ requests and complaints must be well handled and followed up efficiently.
• Ensure that a sale attitude is adopted at all times to up sell products and services available in the hotel, and to maintain the awareness.
• Ensure guests are checked out efficiently with a full payment collected and to obtain feedback from guest for improvement.
• To keep lobby information board, flyers and reading materials are up to date.
• Ensure the cleanliness at working station including back office, reception counter, lobby, drop off area and luggage room are maintained at all times.
• Handle all incoming messages, parcels, envelopes and boxes properly with a proper recording, take a good care of them and distribute to respective person.
• Fully aware or hotel emergency procedures (SOP) and always be alert and be prepared at all times if any emergency situation arises.
• Be aware of surrounding areas, interesting places, hotel layout and facilities, operating hours and current promotions taking place, to facilitate guests with accurate information.
• To adhere with Front Office procedures (SOP) for all tasks specified at any one time.
• In general, perform any other duties that might be assigned by higher management.
• Must be willing to work on shift especially night shift.
• Experience at least 1 year

Job Types: Full-time, New-Grad

Pay: RM1,700.00 - RM2,300.00 per month

Benefits:

• Free parking
• Meal provided

Schedule:

• Rotational shift

Supplemental Pay:

• Overtime pay

Experience:

• Front Office: 1 year (Preferred)