Theme Park / F&B Kiosk Operations Team

Job Description

• Customer Service Excellence
• Serve as a point of contact for customers, providing assistance and information about WynSports activities and F&B offerings.
• Handle customer inquiries, address feedback, and ensure guest satisfaction across both outlets.
• Daily Operations Management
• Manage daily opening and closing routines, ensuring all service areas, equipment, and supplies are well-prepared and organized.
• Coordinate both recreational and F&B operations for smooth service delivery.
• Order Processing & Food Preparation
• Oversee food order processing through the digital system, prepare food items according to standards, and coordinate customer pickups.
• Maintain food quality and compliance with hygiene protocols.
• Sales & Promotion
• Promote WynSports offerings and F&B products to enhance guest experience, upsell where appropriate, and support sales growth.
• Safety & Compliance
• Adhere to all health and safety regulations, perform regular safety checks, and ensure a safe environment for both guests and staff.
• Cash Handling & Reporting
• Manage guest payments, reconcile daily sales, and prepare accurate financial reports for management.
• Inventory & Stock Management
• Track inventory levels, replenish supplies, and maintain organized storage areas for efficient operations.
• Training & Team Development
• Participate in training sessions to continuously improve service and operational skills, and support team development.
• Facility Maintenance & Cleanliness
• Maintain high standards of cleanliness and upkeep of all service areas, address minor maintenance issues, and coordinate with the maintenance team for larger repairs.
• Additional Support
• Provide support to the Operations Executive in any ad-hoc tasks or special projects to ensure smooth and effective daily operations.

Job Requirement

• Diploma or Degree in Hospitality, Business, Culinary Arts, or a related field. Fresh graduates are encouraged to apply.
• 1-2 years of experience in operations management is advantageous, preferably in leisure and food service.
• Basic proficiency in English to handle simple customer interactions. Ability to communicate in Mandarin is an added advantage.
• Flexibility to work at Wyndham Suites KLCC, 6 days a week, including weekends and public holidays.
• Available for morning (9:30 AM – 5:30 PM) or afternoon (3:00 PM – 11:00 PM / 12:00 AM) shifts.
• Full-time positions available for Ground Staff and Supervisor Levels.
• Strong leadership, communication, and problem-solving skills.
• Detail-oriented and customer-focused mindset.
• Positive working attitude, hardworking and responsible

Job Type: Full-time

Pay: RM2,000.00 - RM3,000.00 per month

Benefits:

• Free parking

Schedule:

• Afternoon shift
• Day shift

Supplemental Pay:

• Overtime pay