Reservation Agent
Salary undisclosed
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Company Description
Holiday Inn Johor Bahru City Centre (HIJBCC) is located in the heart of Johor Bahru and offers 335 modern and well-appointed rooms with complimentary high-speed internet. Guests can enjoy a variety of local and international cuisines at Dine @ EIGHT restaurant or relax with cocktails at The Lobby Lounge. The hotel also offers free stay and meals for kids under 12 years old.
Role Description
This is a full-time on-site role for a Reservation Agent at Holiday Inn Johor Bahru City Centre. The Reservation Agent will be responsible for phone etiquette, managing reservations, providing exceptional customer service, handling communication with guests, and performing receptionist duties.
Qualifications
- Phone Etiquette, Customer Service, and Communication skills
- Experience in making reservations and handling receptionist duties
- Excellent interpersonal and organizational skills
- Ability to work in a fast-paced environment and multitask effectively
- Knowledge of hotel operations and reservation systems is a plus
- Fluency in multiple languages is beneficial
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