RESERVATION MANAGER

· Manage and supervise the reservations team, ensuring high performance and adherence to hotel standards.

· Monitor and maximize room occupancy, revenue, and average room rate.

· Ensure that all reservation requests are processed accurately and efficiently.

· Manage room inventory, ensuring availability and optimizing occupancy.

· Handle and process reservation inquiries, bookings, and cancellations through various channels (phone, email, online platforms).

· Implement and maintain effective reservation procedures to ensure accurate and timely bookings.

· Analyse booking trends and provide regular reports on occupancy, revenue, and market segments. Collaborate with sales and marketing teams to develop strategies for attracting and retaining guests.

· Maintain strong relationships with travel agents, corporate clients, and online travel agencies (OTAs).

· Ensure all guest requests and special requirements are handled efficiently and professionally.

· Train and develop the reservations team to enhance their skills and performance.

· Resolve any issues related to reservations, overbooking, or guest complaints promptly and effectively.

· Prepare and present regular reports on reservations activity, occupancy rates, and revenue.

· Monitor and enforce compliance with legal requirements, such as data protection regulations.

· Stay updated on industry trends, competitor offerings, and new reservation technologies.

· To perform any additional duties and responsibilities when requested by the management.

Qualifications and Skills:

· Must have experience as a Reservation Manager or in a similar role within the hotel industry.

· Strong knowledge of hotel reservations systems, preferably IHMS

· Excellent communication and interpersonal skills.

· Ability to lead, motivate, and manage a team.

· Strong organizational skills and attention to detail.

· Proficient in MS Office and hotel management software.

· At least 5 years of working experience and above

· A bachelor’s degree in Hospitality Management or a related field is preferred.

Job Type: Full-time

Pay: RM4,000.00 - RM5,500.00 per month