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Customer Service Chat Support

Salary undisclosed

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Company Description

Language Talent Solutions is a global talent acquisition company that believes in breaking down barriers and bridging borders to build competitive teams. We prioritize skills over passports, ensuring that the best talent is not limited by boundaries. Our focus is on creating globally diverse and talented teams that excel beyond traditional limitations.

Role Responsibilities

• Understand customer enquiries and respond via applicable channels: email, and chat (NO CALLS)

• Understand customer enquiries and ensure they are answered or routed through the appropriate support channel

• Manage customer escalations and ensure that these are answered, tracked, and escalated as required

• Perform all procedures accurately, including following client's documented call flows, work processes, data entry requirements, and complaint management processes

• Ensure all SLAs are met accordingly

• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied

• Provide a high level of professionalism and competent customer service

• Able to communicate effectively with customers in a friendly and polite manner following the processes

• Able to read, write, and speak fluently and spontaneously in both English and Mandarin

Job Requirements

1. Minimum 1 year of Customer Service experience.

2. Diploma or Degree holder.

3. Comfortable to work in rotational shift.

Working Location:

Kuala Lumpur

Working Hours:

24/7 Rotational Shift

Salary Package

RM4,000 - RM4,500 (Basic) + RM300 (Shift Allowance) + RM300 (KPI Allowance)

Interested? Apply now!