Assistant Outlet Manager

As the Assistant Outlet Manager, you will be responsible for performing the following tasks to the highest standards:

· Maintain a high customer service focus by approaching your job with the customers always in mind.

· Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.

· Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.

· Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel.

· perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.

· Create an environment where everyone in the department and focus on “creating that special experience” to deliver exceptional customer service.

· Actively seek verbal feedback from customers and team members at each service period.

· Agree on and implement actions to make improvements to customer service.

· Positively deal with and learn from customer complaints and comments with follow-up and feedback to the Outlet Manager.

Job Types: Full-time, Permanent

Benefits:

• Free parking
• Maternity leave
• Meal provided
• Opportunities for promotion
• Parental leave
• Professional development

Schedule:

• Rotational shift

Supplemental Pay:

• Performance bonus

Ability to commute/relocate:

• Lumut: Reliably commute or planning to relocate before starting work (Required)