System Analyst

Job Description:

We are seeking a strong graduate or someone interested in a system analyst role with a passion for technology, analytical mindset and communication skills.

• Executes customer operations policies and procedures.
• Builds and maintains positive, effective, and mutually beneficial-working alliances with customers.
• Initiates problem solving action and follows through to resolution.
• Performs root-case analysis of problems to formulate and recommend improved alternative operations.
• Develops alliances and provides complex technical support for large customer accounts.
• Identifies major areas of cross-customer operational improvement and develops strategic plans for implementation.
• Works with management to establish goals and objectives for developing innovative customer operational strategies.
• Exercises judgment in selecting methods and techniques for obtaining solutions.

Basic Requirements

• Candidates must have at least a Bachelor’s degree in Information Technology (IT) field of Information Systems Engineering, Computer Science, Computer Engineering, electrical or telecommunication field - Fresh graduates are encouraged to apply
• Fluent communication in English (written and verbal) is required.
• Strong skills in problem analytical and systematic troubleshooting, with an understanding of customer impact.
• Preferred data driven candidate that deals with a large amount of data set and experienced in Microsoft Excel.
• Experience in providing technical support remotely
• Able to manage customer situations effectively and setting customer expectation appropriately
• Resourceful self-starter able to manage priorities and tasks effectively and independently
• Able to work well under stress and pressure from customer's demand.