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Desktop Support Technician

Salary undisclosed

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Job Responsibility

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  • Efficiently handle inquiries and feedback from clients and suppliers.
  • Monitor issues reported through online communication platforms like Lark, Skype, and email; analyze system logs, find root causes, and attempt to resolve issues to ensure business stability.
  • Handle internal requests such as product activation and configuration adjustments.
  • Continuously improve technical knowledge, work closely with internal teams, and contribute to business optimization plans for improved efficiency.

Job Requirements

  • Diploma or higher education, preferably in Computer Science, Communication Technology, or related fields.
  • Experience in technical support, implementation, or post-sales service is a plus.
  • Must be able to work in shifts, including night shifts and weekends.
  • Fluent in English with bilingual communication skills (English & Mandarin preferred).
  • Strong communication and teamwork skills, with a stable and service-oriented mindset.
  • Ability to multitask and prioritize daily tasks efficiently.

Job Benefits

  • KWSP
  • SOCSO
  • Medical claim included
  • Annual and medical leave shall be in accordance with the prevailing Labour Law
  • Annual Bonus (0-2 months, based on performance)
  • Shift allowances
  • Weekend/public holiday allowances.