Technical Solution Engineer
RM 3,200 - RM 5,500 / month
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- Be the first point of contact for our customers with troubleshooting complex web and networking issues 24/7.
- Work closely with cross-functional teams to coordinate problem resolution.
- Manage the status of resolution for all support cases, ensuring issues are resolved accurately and in a timely manner.
- Evaluate customer needs to suggest upgrades or additional features.
- Record and maintain knowledge collected from each issue in a central location.
- Other duties as required.
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