Epicareer Might not Working Properly
Learn More

Technical Solution Engineer

RM 3,200 - RM 5,500 / month

Apply on


Original
Simplified
  • Be the first point of contact for our customers with troubleshooting complex web and networking issues 24/7.
  • Work closely with cross-functional teams to coordinate problem resolution.
  • Manage the status of resolution for all support cases, ensuring issues are resolved accurately and in a timely manner.
  • Evaluate customer needs to suggest upgrades or additional features.
  • Record and maintain knowledge collected from each issue in a central location.
  • Other duties as required.