Outlet Manager
RM 3,500 - RM 4,500 / Per Mon
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The Outlet Manager, Mont Kiara responsibilities include managing the till, serving customers, planning for manpower/roster, supervising staff performance and providing timely feedback, maintaining outlet cleanliness, providing excellent customer service and more.
- Manage all day-to-day operations together with the Management
- Ensure customers are satisfied with their experience in terms of food quality and service
- Investigate and resolve customers’ complaints and feedback promptly and effectively, and supply the feedback to the relevant teams and management
- Liaise with café partners & wholesale partners to strengthen and grow our Partnership Program
- Provide suggestions to improve product quality and customer service
- Troubleshoot problems, take ownership and resolve problems that arise to the best of your capabilities.
- Maintain high standards, in compliance with company SOPs
- Manage stock and control wastage
- Manage and organise deliveries
- Deliver the highest standards of Quality, Service and Cleanliness
- Coordinate communications between the teams (Kitchen & Front of House) to ensure we are well stocked, quality is maintained and orders are correctly fulfilled
- Help to recruit, train, motivate and develop the team
- Supervise the teams, provide corrective feedback, and report relevant information to management
- Arrange for suitable manpower scheduling to ensure smooth operations
- Ensure outlet cleanliness, including team hygiene, is always maintained at its highest standards.
- Responsible for scheduling routine maintenance/servicing of the outlet’s equipment and machinery
- Other duties as and when required by the Management.
- Able to work: Working Hours: 9.15am – 7.15pm, 5 days a week
- Minimum SPM/Diploma in Hotel Management or related studies
- Minimum 3 years’ experience in the Food & Beverage and/or Hospitality industry, in a customer facing role
- Friendly, conversational and genuine with customers and when managing the outlet
- Able to enforce SOPs
- Availability to work at external events; ie catering events, markets, etc.
- Flexibility throughout the week is essential
- Creativity & artistic talent is a huge plus we require someone who can confidently put together attractive gift boxes, write birthday cards/notes, write shop signs, and other various other artsy tasks.
- Attention to detail and proactive attitude to improve and provide excellent service
- Daily Meal Allowance
- Travel Allowance of RM200 per month
- Yearly bonus plan
- Birthday Leave
- Employee Discounts on retail items
- Outpatient Medical Benefits
- Coffee training provided
- Career Advancement
- Get to work with young and energetic group of people
- Unique opportunities to learn a variety of skills
- EPF & SOCSO
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